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Marlow Ford

Luray, VA

Overview
Employees
Reviews
Vehicles
4.8
112 Reviews
Welcome to Marlow Ford, your preferred Ford dealership in Luray. Our team is committed to helping you find and maintain your next vehicle and offer you premium customer service. Our Ford dealer in Luray is fully stocked with the latest SUVs, pickup trucks and sedans that feature intuitive technology, high-performing engines and enhanced safety features. Discover the bold style of each one of our new, used and certified pre-owned vehicles when visiting Marlow Ford. The team at our Ford dealership in Luray is fully committed to serving all of your automotive needs. We host a state-of-the-art service center and a parts department with genuine OEM parts. Find savings when meeting with our expert finance team, too, to help you save more at signing. When it comes to finding the perfect vehicle and maximizing its performance long-term, count on the team at Marlow Ford to be there with you on the journey.
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1021 US-211 West

Luray, VA

22835

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Showing 112 reviews

April 26, 2023

Everything went smooth and good communication. Staff was nice and friendly. Emma was also good going over the paperwork. More

by mike22630@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Anthony and Eddie
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Apr 26, 2023 -

Marlow Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that everything went smoothly and that you had good communication with our team. Our goal is to provide exceptional customer service, and we are pleased to hear that our staff was nice and friendly. We will pass along your kind words to Emma and let her know that you appreciated her assistance with the paperwork. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

Helpful
April 21, 2023

Great service. Very professional very quick service. Nice area to wait in. Would recommend to all my friends and family. More

by hermitcrab145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Marlow Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our team provided great service and made your visit a pleasant one. Our goal is to provide professional and efficient service while also ensuring our customers are comfortable during their wait. We appreciate your recommendation to your friends and family and hope to see you again in the future.

Helpful
April 16, 2023

It was refreshing dealing with professionals who did not try to intimidate or pressure me into a purchase I wasn't comfortable with!! Awesome team at Marlow!! When I make my next purchase I hope it is with More

by 1shaggy1@comcast.net
Recommend Dealer
Yes
Employees Worked With
Anthony and Rob
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Apr 17, 2023 -

Marlow Ford responded

Wow, thank you for your amazing review! We are thrilled to hear that you had a refreshing experience with our team at Marlow. We understand that purchasing can be a big decision, and we always strive to make the process as comfortable and pressure-free as possible for our customers. Your kind words mean the world to us, and we're delighted to hear that you'll consider us for your next purchase. We can't wait to have the opportunity to serve you again and provide you with another awesome experience!

Helpful
April 14, 2023

Very good service, working out of town and they got me in right away and took care of problem. Fixed the problem in several hours. More

by hvadams111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Greer
Report | Print
Apr 17, 2023 -

Marlow Ford responded

Thank you so much for your wonderful review! We are delighted to hear that you had a very good experience with our service team. We understand that having a problem with your vehicle can be stressful, especially when you're working out of town. We're glad that we could get you in right away and take care of the issue for you. Our team always strives to provide efficient and effective service, and we're thrilled that we were able to fix the problem in just several hours. Thank you for choosing us to help you with your vehicle needs, and we hope to have the opportunity to serve you again in the future!

Helpful
April 13, 2023

Darren the service manager. Darren the service manager Darren the service manager. He is the man. More

by joepish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
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Apr 13, 2023 -

Marlow Ford responded

It's great to hear that you had a positive experience. Thank you for taking the time to leave a review and sharing your feedback. We strive to provide excellent service to all our customers, and we're thrilled that Darren was able to make your experience positive. We appreciate your business and look forward to serving you in the future!

Helpful
April 13, 2023

Ease of making appointment, friendly and helpful , ease of check out . Good quality work always. More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rines
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Apr 17, 2023 -

Marlow Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us, from the ease of making your appointment to the quality of the work we provided. Our team takes pride in providing friendly and helpful service, and we're pleased to hear that you found the check-out process to be easy as well. We always strive to deliver high-quality work and it's great to hear that we met your expectations. Thank you for your business and for taking the time to share your positive feedback with us. We look forward to serving you again in the future!

Helpful
April 09, 2023

Exceptional customer service. Easy to schedule appointments. Will refer others and possibly in near future purchase a new vehicle. More

by DCBARKLEY89
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 13, 2023 -

Marlow Ford responded

Great to hear that you had an easy time scheduling appointments! We appreciate your referral and look forward to the possibility of helping you purchase a new vehicle in the near future. Thanks for choosing us!

Helpful
August 23, 2021

Everyone at Marlow Ford in Luray Va have been so nice and helpful. I just purchased my second car from them.Rob and Krystin were especially helpful in finding my new car. All the guys in the service departme More

by sharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Stombock and Krystin Conley
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Helpful
August 06, 2021

I have tried to like this Ford Dear because it close to home. But the last 2 time I have had my F250 into them they have failed my expectations. First by miss diagnose of a Transmission and now today faili More

by Winzigfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Inspector
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Helpful
February 18, 2021

I have always been able to get a quick appointment when I need something done and they have always done it on time. Great job More

by Bealeshire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shop foreman
Report | Print
Feb 18, 2021 -

Marlow Ford responded

It's always our pleasure to take care of you! Thanks for being a Marlow Ford customer! See you next time!

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