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Marlow Ford - Service Center

Luray, VA

4.8
98 Reviews

98 Reviews of Marlow Ford - Service Center

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January 01, 2024

It was fine. They were curtious and went the extra mile to fix a regal that I didn't even know about. They were efficient and got me in and out. More

by 4stickmansrwe
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear about your 5-star experience here at Marlow Ford! Hope you enjoyed your holidays and are ready to start this amazing new years!

December 31, 2023

Needs a simple oil change. Needed done quick. Was fine in a half hour. I was told within an hour! More

by kennysigns
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear that we got you in and our before the expected time, that is always awesome Kenny! Hope you enjoyed your holidays and are ready to start this amazing new year!

December 29, 2023

Fast and friendly service, the staff is always willing to help you with any concern you may have. More

by ANTHONYC65
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

We are so glad to hear that you has an amazing experience with us here at Marlow Ford! We strive to provide you with the amazing customer service that you deserve, Anthony!

December 27, 2023

Awesome experience Darrell got me in and out in no time at all Thanks Darrell More

by JWPAINTER1@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 29, 2023 -

Marlow Ford responded

We are glad to hear you had an awesome experience here at Marlow Ford! Darrell is one of the bests.

December 24, 2023

Always a good experience. Very friendly staff Always a good experience. Very friendly staff. Also very informative, if a part is needed More

by Amynrhoads1987
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Dec 26, 2023 -

Marlow Ford responded

We are glad we always leave you with a great experience Amy! We try and keep our customers informed and up to date with everything! Can't wait to see you again soon.

December 23, 2023

First time going in for service and experience was excellent. All staff were friendly and my service was completed very timely. Very satisfied with my visit and will continue to use. More

by jefftharp1026
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so happy that you are happy Jeff. Customer satisfaction is our number one goal and we are happy we were able to provide you with that!

December 23, 2023

Routine the works dine on ranger so all done efficiently Office clerk was very personable More

by p.bradshaw_9
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 26, 2023 -

Marlow Ford responded

We are so glad you enjoyed our services here at Marlow Ford. We hope to see you again soon.

December 22, 2023

When I called and made the appointment, I told him what I wanted done and that I had received a service notice in the mail. When I picked it up, they were supposed to use my points towards my bill. They had More

by STUATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Marlow Ford responded

We are so happy that you chose Marlow Ford to complete your service. Glad we got everything all sorted out! Hope to see you again soon.

December 20, 2023

Great Marlow and the team has been great since I bought my expedition, from the buying process, to the service we re ieve More

by ringohottle
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Dec 21, 2023 -

Marlow Ford responded

We are so glad to have provided you with exceptional service! We take pride in our customer service here at Marlow Ford!

December 20, 2023

Outstanding service always willing to listen and help best service anywhere in the area Would highly recommend More

by randyvick
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cox
Dec 21, 2023 -

Marlow Ford responded

Thank you so much Randy! Here are Marlow Ford we are all about customer service and making our customers feel most welcome!