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Marshal Mize Ford

Chattanooga, TN

4.8
1,266 Reviews

5348 Tennessee 153

Chattanooga, TN

37343

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Showing 1,266 reviews

March 12, 2025

I was overall satisfied with my service appointment. Would recommend this service department to others More

by Afl80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Harris
Mar 17, 2025 -

Marshal Mize Ford responded

Afl80, Thank you for sharing your positive feedback! We’re pleased to hear that you were overall satisfied with your service appointment and would recommend our service department to others. We look forward to assisting you again soon!

March 12, 2025

The staff were extremely friendly, professional, and very helpful. They made buying a car very easy. More

by bebeeverett3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Ables, Sam Griffey
Mar 17, 2025 -

Marshal Mize Ford responded

bebeeverett3, Thank you for your great feedback! We’re delighted to hear that our staff were extremely friendly, professional, and very helpful, making your car-buying experience an easy one. If there’s anything further we can do for you, don’t hesitate to reach out!

March 10, 2025

The people I dealt with were wonderful. The only complaint I would have is that it took two hours to fix the recall problems. I attribute this to having only two mechanics available at the More

by denisegarcia13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Falicha Newton
Mar 10, 2025 -

Marshal Mize Ford responded

denisegarcia13, Thank you for sharing your valuable feedback. We’re pleased to hear that the people you dealt with were wonderful, and we truly appreciate your understanding and consideration for our mechanics who were working diligently despite being limited to just two at the time. Thank you for your patience and we look forward to providing you with an even better experience on your next visit!

March 09, 2025

Ian Williams is the best sales representative that I have ever dealt with made the entire process easy and stress free. Hopefully in the future I will deal with him again at Marshal Mize Ford. He answered al More

by matthewsjeremiah1983
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gray, Zach Ables, Ian Williams
Mar 09, 2025 -

matthewsjeremiah1983 responded

Keep up the good work Ian, I will be back!!

Mar 10, 2025 -

Marshal Mize Ford responded

matthewsjeremiah1983, Thank you for your thoughtful review. We’re pleased to hear that Ian Williams provided exceptional service as your sales representative, ensuring the process at Marshal Mize Ford was smooth and stress-free! It’s great to know he addressed all your questions with openness and honesty, and we appreciate that you’ll recommend him to others. Well done, Ian. We look forward to the opportunity to assist you again in the future!

March 08, 2025

Brad was excellent at helping me find what I needed, got me through the process quickly with little effort from me! So thankful for his knowledge and expertise!! I won’t truck shop anywhere else!! More

by gonehorsebacking777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Doty
Mar 10, 2025 -

Marshal Mize Ford responded

gonehorsebacking777, Thank you for the incredible feedback! We’re so excited to hear that Brad was excellent in helping you find exactly what you needed and guided you through the process quickly and effortlessly. It’s awesome to know his knowledge and expertise made such a difference, and we’re thrilled you won’t truck shop anywhere else! We can’t wait to assist you again in the future!

March 08, 2025

I had an excellent experience! Paul Hubert was our salesman and he was great! He helped us with the whole process! I highly recommend! More

by Wallacesam19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McArthur, Paul Hubert
Mar 10, 2025 -

Marshal Mize Ford responded

Wallacesam19, Thank you for sharing your fantastic experience! We’re thrilled to hear that Paul Hubert was a great salesman who helped you through the entire process. It’s awesome to know you had such an excellent time with us and highly recommend him! Welcome to the family—we’re excited to have you with us!

March 05, 2025

A a a a a a a a a a a a a a a a More

by Jbhutch85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad
Mar 05, 2025 -

Marshal Mize Ford responded

Jbhutch85, Thank you for the fantastic 5-star review! We’re so excited to see your support and appreciation. If there’s anything else we can do for you, don’t hesitate to reach out!

March 03, 2025

Corey was very helpful to work with. A little insulted that my old car was valued so little. Love my new car. This is the second car I have purchased from Marshal Mize and will probab More

by Jane Weaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Washington
Mar 03, 2025 -

Marshal Mize Ford responded

Jane, Thank you for your feedback and for choosing Marshal Mize Ford again for your vehicle purchase! We're glad to hear Cory was helpful and that you love your new car. We understand how trade-in values can sometimes be disappointing, and we appreciate your patience while we corrected the pricing discrepancy. If you have any further questions or need assistance, don’t hesitate to reach out. We look forward to working with you again in the future!

February 23, 2025

I didn't have any problems with Felicia, but I am disappointed with the service they provided and I am also upset that they broke a part of my car and left the engine dirty with oil. More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Harris, Falicha Newton
Feb 24, 2025 -

Marshal Mize Ford responded

Diana, We appreciate your feedback and are sorry to hear about your disappointment with the service. While we're glad Felicia provided a positive experience, we understand your frustration regarding the issues with your vehicle. Please reach out to us directly at (423) 875-2058 so we can address your concerns. We value your business and want to ensure your satisfaction.

February 19, 2025

We have bought so many vehicles from Marshal Mize over the years and we have had some great salesmen. We currently deal with Seth Cline and he bends over backwards to help us get the best deal. We always More

by ea.marshall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Morgan, Sebastian Gray, Zach Ables, Eric Blankenship, Callie Doyle, Seth Cline
Feb 19, 2025 -

Marshal Mize Ford responded

ea.marshall, Thank you for your continued trust in Marshal Mize Ford! We're thrilled to hear that Seth Cline has provided you with top-notch service and always goes the extra mile to get you the best deal. Your loyalty and recommendations mean the world to us. We look forward to helping you for many more years to come!

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