Martin Chevrolet
Torrance, CA
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Very good service visit experience. Routine oil service, and undone service bulletin was taken care of while I waited. Work was completed sooner than promised, and lobby/waiting are wa Routine oil service, and undone service bulletin was taken care of while I waited. Work was completed sooner than promised, and lobby/waiting are was very comfortable. More
They were very straightforward and honest. They provided me a quote online and honored it when we came in (which is much more than I can say for other dealerships). Loving our new Bolt. Chris They provided me a quote online and honored it when we came in (which is much more than I can say for other dealerships). Loving our new Bolt. Chris gave the original online quote, Son was our main car salesperson, and Raul was the finance manager. They were all top notch More
Service is always good. Mario is always very attentive and explains every thing. . However, prices have become too high,. I’m forced to look for a independent mechanic. Mario is always very attentive and explains every thing. . However, prices have become too high,. I’m forced to look for a independent mechanic. More
This was one of the best vehicle buying experience i have ever had. As soon as i walked in, i was asked what i can be helped with and it went smooth and relatively quick process. I would recommend Martin Che ever had. As soon as i walked in, i was asked what i can be helped with and it went smooth and relatively quick process. I would recommend Martin Chevrolet to all! The follow up after the purchase is something i can say has been outstanding. More
My first visit is inexcusable! Service hasn’t even gotten the approval in 3 days. Warranty company called and service department won’t answer. xxxx shame Service hasn’t even gotten the approval in 3 days. Warranty company called and service department won’t answer. xxxx shame More
Didn't meet my expectations as sales people. They gave me an out the door price, when I went back for the vehicle they bumped up the price by almost 2k. They didn't work with me NOR kept their w They gave me an out the door price, when I went back for the vehicle they bumped up the price by almost 2k. They didn't work with me NOR kept their word on the negotiated price. More
Dropped off 2018 Tahoe for two issues on Wednesday(8:00am appt). Called service adviser Thursday morning for update. Hadn't found the problem yet. Called again later Thursday. Service adviser told me the car appt). Called service adviser Thursday morning for update. Hadn't found the problem yet. Called again later Thursday. Service adviser told me the car should be ready Friday between 11:00- 12:00. Called Friday 12:45 pm. Service adviser told me that car was done but that they were waiting for insurance payment(extended warranty). I went to the dealer at 2:15 pm and was told again by service adviser that he was on the phone with the insurance. After an hour I asked service adviser what the status was, he went on to say that until they received payment from insurance they could not release the car. That that was the dealers policy. Two hours later a service manager comes out and says that there was still no payment from insurance, that if I would like to pay for the car then they would reimburse me once they received payment. After a long discussion regarding his service adviser and there policy, I paid for my car and left very disappointed and angry. Needless to say one of the problems I brought the car in for it is still there. I noticed it as soon as I pulled out of the driveway. The service adviser did not keep me informed of the progress, I had to call him. The service manager did tell me that I came in unannounced. Well after 3 days. I felt I needed to come in and see what was going on with my car, since the service adviser did not keep me informed. I would never recommend Martin Chevrolet to anyone. I had used this dealership years ago for one of my other Tahoe's. Now I know why I hadn't been there in years. More