Martin Dodge Jeep Chrysler

Good purchase experience Just bought a 2019 Pacifica. Our sales person, Selina, was fabulous and was the reason that I chose this vehicle over one at another lot. The sales Just bought a 2019 Pacifica. Our sales person, Selina, was fabulous and was the reason that I chose this vehicle over one at another lot. The sales manager was actually the one that came out to the lot to talk with us initially and gave us the keys for a test drive. When we got back to the lot Selina took over. She was very kind and knowledgeable and went out of her way to get us the best deal possible. More

Worst experience I went in to get a left back wheel bearing out on and also had a recall that had to be done. Only 2 hours was what I was told. 5 hours later I was on I went in to get a left back wheel bearing out on and also had a recall that had to be done. Only 2 hours was what I was told. 5 hours later I was on my way home. Only they decided I needed both back wheel bearings and put both on without my consent. I was so mad. I don't know why they can do work without letting the customer make that decision themselves then charge. Never going back there again. More

Great service! I came in for a recall on my 2010 Charger. I was in and out and had a great experience. Coffee was good too! Will visit again! I came in for a recall on my 2010 Charger. I was in and out and had a great experience. Coffee was good too! Will visit again! More

Friendly and professional. Our experience was very good from the time we met Drew till the time we drove off the lot. Thank you for a wonderful non pushy experience. Our experience was very good from the time we met Drew till the time we drove off the lot. Thank you for a wonderful non pushy experience. More

Always treated fairly Locally, this dealership does not have the best reputation. However, they have always been more than fair and they have some good mechanics. Rec Locally, this dealership does not have the best reputation. However, they have always been more than fair and they have some good mechanics. Recently, I took my truck in for a major engine repair. I take a lot or interest in my vehicles and know a lot about them. I needed a new head and head gaskets. I ended up replacing both heads. The mechanic happened to have two brand new valve trains for my engine that were for his wife’s car but they never needed them. He took them and put them on my truck. I would not have known about it if it were not for the service manager telling me. They was really nice and I really appreciated it. I would highly recommend them. More

Sales and service. When we purchased our 2013 Chrysler 200 it was a very pleasant experience, Just took it back for a service and was impressed, and very satisfied. Will When we purchased our 2013 Chrysler 200 it was a very pleasant experience, Just took it back for a service and was impressed, and very satisfied. Will continue to do business with them for a long time. More

Check engine light Have an extended warranty on my car. Check engine light comes on, i take it in. They tell me I have the incorrect oil filter on my car. So they have t Have an extended warranty on my car. Check engine light comes on, i take it in. They tell me I have the incorrect oil filter on my car. So they have to, of course, change the oil as well, this is understandable. They have diagnostic in it and due to it "not" being a manufacturer defect, the warranty will not pay for any thing they do to the car. Cost is $188.00. I accept this and think we will see... Low and behold, the light comes back on again. Take it back in to them. They order the actual parts that I need and warranty covers that. My warranty deductible is $100.00. Upon pickup, they did not charge me a deductible because they already had the $188.00. That was more than enough to cover it. They didn't say sorry or offer me my money back. Glad they are not the only Dodge service around and will not buy anything from this dealership in the future. More

Wait and see I took my ram into dealership for a factory recall of the tailgate falling for no reason. It was supposed to have been repaired. It was not it conti I took my ram into dealership for a factory recall of the tailgate falling for no reason. It was supposed to have been repaired. It was not it continued to fall open out of nowhere. They said it was repaired this time. The said they tightened the catch on the tail gate. I am taking a wait and see attitude on this repair. If it works then very good; if not well, not enough attention was paid to the details. The catch should have been tightened the first time. More

Body work This was one of the worst experiences I’ve ever had. They had the car for over 2 months and continually telling us it would be ready then wasn’t. It a This was one of the worst experiences I’ve ever had. They had the car for over 2 months and continually telling us it would be ready then wasn’t. It actually sat on the lot for weeks without being touched. More

Worst service ever I’m very unsatisfied with the service I received from Martin Jeep Dodge and Chrysler. I went in Monday 3/25 for a oil change and a tire rotation. When I’m very unsatisfied with the service I received from Martin Jeep Dodge and Chrysler. I went in Monday 3/25 for a oil change and a tire rotation. When I left my car was not driving right so I went back the next morning trying to get something to look and see what was going on. The service manager comes out and I tell him what happened told him to drive my car to see what I was saying I asked him to drive it on the street and he only drove it in the parking lot and told me it was a misfire in my engine and I explained to him that wasn’t the problem because my check engine light was not on and he didn’t listen to a word I said and would let the service worker talk to me at all and continued to tell me the problem was my spark plugs and a misfire but all I had done was a tire rotation and oil change and my car was driving completely fine. So long story short my car still isn’t driving right I have to go to Jim Johnson for them to fix whatever is wrong with me car than the service people at Martin messed up. And the service manager wouldn’t hear a word of anything I was saying and won’t take liability for what has happened to my car. I use my car for work and because it’s messed up now I can’t do my jobs. More