Martin Dodge Jeep Chrysler

Service was great, problem fixed. Went in for an oil change and warning light "A". Problem solved with a new battery. Stop Start works perfectly now. Before I could drive 200 mile Went in for an oil change and warning light "A". Problem solved with a new battery. Stop Start works perfectly now. Before I could drive 200 miles for the battery to charge and it wouldn't. More

xxxxing terrible I had to wait 5 day to replace a thermostat. I was told they couldnt confirm if the work was covered through warranty so I had to wait 4 days for this I had to wait 5 day to replace a thermostat. I was told they couldnt confirm if the work was covered through warranty so I had to wait 4 days for this. And I was given a rental through enterprise that I was told would be covered by Martin. In the end I had to pay $115 for the rental! I didnt ask for a rental! xxxxing terrible service. Cameron Mason More

First car purchase from dealership Carlos Conn went above and beyond for me when purchasing from 1st car. Everyone was so helpful. Outstanding customer service. I’ve never had a sales t Carlos Conn went above and beyond for me when purchasing from 1st car. Everyone was so helpful. Outstanding customer service. I’ve never had a sales transaction do so smoothly More

Great Work and Service Had a recall on my vehicle went in and spoke with Carson and they looked over my vehicle he ordered the part then got me right in to fix the recall th Had a recall on my vehicle went in and spoke with Carson and they looked over my vehicle he ordered the part then got me right in to fix the recall they did a great job and in timely manner. More

Speedy service! Pulled into the dealership on Monday morning at about 7:25am. Shortly after I pulled up the door was lifted and I was welcomed in by a gentleman name Pulled into the dealership on Monday morning at about 7:25am. Shortly after I pulled up the door was lifted and I was welcomed in by a gentleman named Robert Obert. He was very friendly and after confirming that the repair would be covered under the powertrain warranty he offered to get me a rental car. I declined as I had already made other plans and didn't need a rental. I headed off to work and around 10:30am I received a call from Martin Dodge. Expecting the worst I answered the phone to another very friendly gentleman named Corey Jones. "Mr. Thomas, your Durango is ready for pickup!" WHAT...3 hours later I had a new water pump installed, under warranty, without an appointment. I was shocked! Had the same problem with a 2013 Durango while in Foley AL a few years ago and it took the STEALERSHIP down there 4 days and me actually going and picking up the part in Mobile AL to get it fixed so I could get back home. First class service, First class work, FIRST CLASS EMPLOYEES! More

Recall They did a recall on the vehicle. Their waiting room is nothing. You should up your game on that. They had to pick a certain mechanic to get the job d They did a recall on the vehicle. Their waiting room is nothing. You should up your game on that. They had to pick a certain mechanic to get the job done. More

Quick, efficient and no games Curtis, my sales person, was simply outstanding in all respects. He worked the numbers and was knowledgable and professional in all respects. Once tge Curtis, my sales person, was simply outstanding in all respects. He worked the numbers and was knowledgable and professional in all respects. Once tge deal was made, he gort the car prepped and spotless, ypthen webpnt over all the features and multiple screens and apps in the system. This was really great for an "old person" like me. I have recommended him and tge dealership to a friend who is also looking for a Challenger. Top notch. More

RAM 1500 Carlos Conn is the most honest sales person you can deal with. He will fight for you if wronged and make it right. He is a sales person of the most hi Carlos Conn is the most honest sales person you can deal with. He will fight for you if wronged and make it right. He is a sales person of the most highest integrity. Carlos needs to be running the show. More

Good service Friendly staff! I had a rear door lock freeze up and it needed to be replaced. Told the service guy, Will S. (I think) exactly what needed to be d Friendly staff! I had a rear door lock freeze up and it needed to be replaced. Told the service guy, Will S. (I think) exactly what needed to be done (replace the rear door lock) and asked for a quote. They said a diagnosis was needed. ~$100 to do the diagnosis. I get it since I've been an auto mechanic in a past life and have had folks get me to diagnose and then take the car elsewhere. However, This charge was not refunded when I had them complete the work. usually if you choose to have the work done where the diagnosis is made, the diagnosis fee is waived or refunded. (My experience) Price for the repair was ~$800 - a fair price (expensive part and tricky, labor intensive process). Quality of work, excellent Staff was friendly and other mechanics recommended them for this repair. The fact that I was not refunded the diagnostic fee is the only reason this isn't a five star review. More

Communication Lacking, Personnel Constantly Changing Biggest complaint is how difficult it is to communicate with the service department. Always asked to go through a list of choices then put on hold for Biggest complaint is how difficult it is to communicate with the service department. Always asked to go through a list of choices then put on hold for several minutes before the wrong person answers and puts you on hold again. Finally it goes to voice mail which almost never gets replied. This dealer's service department has struggled for years, constantly changing personnel without sustained improvement. Makes me think the problem may be either related to ownership or to policies imposed by Chrysler. More