Martin Kia
Bowling Green, KY
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Bought my Kia Forte from here in 2021. They were attentive, professional and very informative. Had some problems later in 2024 and although it took a while to get my service repair done, They were attentive, professional and very informative. Had some problems later in 2024 and although it took a while to get my service repair done, I was informed weekly if not daily on the status of my vehicle. They have been shorthanded since COVID but they try to keep you informed. I was very happy with all my experiences at Martin Kia. More
Don’t ever take your vehicle to have body repair done , they had my wife’s 2021 Kia Seltos for over 2 months . No communication what so ever and took 2 to 3 calls to get them to call you back. I’ve been bu they had my wife’s 2021 Kia Seltos for over 2 months . No communication what so ever and took 2 to 3 calls to get them to call you back. I’ve been buying new vehicles for over 30 years and I have never been treated so unprofessionally and unappreciated in my life . Don’t buy a Kia period. More
Worst service experiences I've ever had at a dealership! The sales team was so inattentive, when we were purchasing a telluride in 2019, that we left and went to another Kia dealer, in Indiana, to purchase The sales team was so inattentive, when we were purchasing a telluride in 2019, that we left and went to another Kia dealer, in Indiana, to purchase our Telluride. We brought it in for repairs and oil changes for 4 years because they're the only local Kia dealer. The service department was even worse. They were impossible to get on the phone to answer questions. They insisted that the AWD coupler that is in the middle of the PowerTrain is not covered by the PowerTrain warranty. When we found out that it IS covered by the extended warranty we bought, we brought it back in to have Martin Kia do the repairs. They increased the cost $400-500 above the extended warranty by marking up parts and labor. They later countered to $100 above the warranty coverage only after my husband contacted the warranty company, District Service Manager, corporate, and the dealership that sold the vehicle. Pretty shady!!! I would not recommend this dealership to anyone! We will drive the 2 hours to the dealer that sold us the Telly, where there are honest employees that don't try to gouge their customers. More
I purchased a 2007 corvette from Martin Kia on 4/12/23. When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make When purchasing the vehicle I traded in a 2020 Dodge Challenger Scat Pack. While negotiating all they did was whine that all they were going to make is $500 because the Dodge dealer right next door was going to sell my car and they would not be able to make money off it. The tires on the corvette were bald and they gave me a tire credit but for the absolute I took the car to my mechanic to have it looked over. When my mechanic ran it through his scanner a bunch of codes came up that indicated the car could have a lot of problems. Upon returning the car I told the sales person whose name is Kevin about the codes. One code was an ABS code that he said they knew about and they replaced the breaks. Surprised I had to find out something like breaks on my own. He had the service department send a tech to the corvette and when he did a scan he told me there was nothing wrong with the car and there were no codes. I assured him my mechanic had a bunch of codes pop but he reassured me there was no codes on his end and that there was nothing to be concerned about. His reassurance factored into my decision to purchase the car. On 4/23/2023 I went to start the car and it was turning over but would not start. I called my mechanic and he came out and hooked his scanner up and every code that came up before I bought the car came up again. So I called Kevin and he directed me to the service manager. The service manager said I needed to speak with sales. I then spoke to Curtis and he suggested it get the car looked and fixed locally and let him know. I had to have the car towed to the local GM dealer. The dealer determined the battery had gone bad and needed to be replaced. The codes showed up because the battery was not supplying enough power to run all the components that were throwing off the codes. The GM dealer ran his scanner on the car and all the codes that popped up for my mechanic also popped up for the GM dealer. The dealer was able to get the car to start and I took the car home. Once I got it home the next time I went to use the car it would not start. I had to tow it back to GM dealer again. They found that the fuel pump relay was corroded so we replaces that and it still would not start. The corrosion went down to the fuse box and the wires corroded and the fuse box needed to be replaced. When I called Curtis to let him know he said he talked to the GM Scott Wilson who told him to tell me that it is my responsibility. I could not believe it. They sold me this car their either their mechanic does not know how to run a scanner or their scanner malfunctioned and Scott takes no responsibility for the fact that their mechanic’s reinsurance that the car had no issues factored into me buying the car. I am out $1801.90 for the repairs and tows. Scott was such a coward he would not even get on the phone with me. He just hid behind his sales manager. Completely gutless. I would avoid Martin Kia like the plague. More
Had to pay to have rotor fixed on a brand new 2023 Sportage that should have been covered. Said it was due to heavy and excessive braking. Seriously? This is our 7th KIA and NEVER had a brake or rotor Sportage that should have been covered. Said it was due to heavy and excessive braking. Seriously? This is our 7th KIA and NEVER had a brake or rotor problem with any of them. But Martin KIA "made it right" by giving us a discount on what should have been covered. Money is number one to Martin over happy customers. More
I talked to the service manager about my tires I bought from them to be balanced. He said he would take care of it because I could get them done for FREE at discount tire and still had to pay to do somethi from them to be balanced. He said he would take care of it because I could get them done for FREE at discount tire and still had to pay to do something that should have been done in the first place. You shouldn't tell a person you will take care of it when I could have had it done for FREE More
This is my 2nd time going to kia my first car was GREAT cant complain one bit this time HOW EVER. Went the 8th of March and traided my 14 kia Rio in and got an 18 dodge journey with 17000 miles on it. With cant complain one bit this time HOW EVER. Went the 8th of March and traided my 14 kia Rio in and got an 18 dodge journey with 17000 miles on it. With end the first two weeks I noticed how it was pouring out power steering fluid called the shop was told to bring it in so I did. Got there and found out it had a headlight problem too. But was TOLD that my car was DANGEROUS to drive cause how fast it would lose power steering fluid!! And that they was getting me a rental waited another hour or so just to be told they couldn't find one drive slow. U got two parking lots FULL of vehicles and u want me to put my 3 kids in a car you just told me was dangerous. Drove slow all the way home. The next day Easter sunday they found a rental I could use go back up their get the rental just for it to give me a low gas and tire warning by the time I hit the stop light! They had my car from sunday to Wednesday go and pick it up. Get on highway get up to speed and my car is SHAKING SOMETHING AWEFUL get off highway cant even do 50 mph without car shaking. Took it back and was told that because it sat from sunday to Wednesday that ALL 4 OF MY TIRES now have flat spots and that the shaking was nothing to be concern about!! Now flat spots are NOT CAUSED CAUSE MY CAR SAT FOR A FEW DAYS naw flatspots are caused when ur going real fast and u hit the breaks and slide!! So I went in for one problem that became such a headache and left with a bigger problem now I got to pay 400 or more for tires when they were FINE when I drop my car off More
I went in to look at used cars because the car I was driving broke down 4 times in 4 days ($500.00 in 4 days). A black Saturn with white shoe polish stating that Jim Johnson across the street had left m driving broke down 4 times in 4 days ($500.00 in 4 days). A black Saturn with white shoe polish stating that Jim Johnson across the street had left my keys in my car and it was stolen from their lot. I spent 3 years and $8,000 fixing this car up to last the rest of my life (now in junkyard). It turns out I could buy a new car. So I bought a Kia Rio and it is a very nice car with very good gas millage. As I have to drive over 100 miles every 3 months for the next 5 years to be sure I no longer have cancer. The young lady who sold me the Rio was very nice and there was no pressure to buy a car. I am very happy with the new Rio it drives out real nice. Thanks! More
Martin Kia takes excellent care of my car! Usually easy to get an appointment when you need one, and everyone is kind and courteous. They give good explanations for required service, they are just really to get an appointment when you need one, and everyone is kind and courteous. They give good explanations for required service, they are just really good at what they do! Mechanics leave your car as clean as it was before service. I appreciate them for all they do! More