I found them to be both fair and honest. I had CD stuck in player that was running battery down overnight. They could have told me anything but they were truthful and reasonable I will use them again and shop for our next new vehicle there
Arriving at Martin Kia I was greeted by a competent representative of their service department. I had a 10:00 appointment and it was to do recall repairs. He indicated it would take 3 hours, so I went to my daughters house to wait. Right on schedule he called at 1:00 and said the repairs had been finished. The car was cleaner than what I had left it. All service representatives at Martin are friendly and excited to get the work done. All seem very competitant.
Martell assisted me in purchasing my new Kia. He was fantastic with assisting me with everything that I asked him to do. They gave me time to discuss a financing option and stepped away so that I could discuss this with my boyfriend. The financing guy was very nice and personable. This is the second vehicle I have ever purchased and they were fantastic to work with.
The pump on my windshield wiper sprayer conked out.
The part was overnight-delivered and installed within a few hours. I was told what the cost would be up front, and that's what the cost was.
Great service since I purchased my KIA sorrento in 2012.
Service Dept & Parts provided excellent, timely, cost-saving, & accommodating maintenance & repair experience. Loved the shuttle service & friendly conversations along with good business! And Thank you for helping me access my coupon!
My wife and I just bought a new car from Martin Kia and it was a wonderful experience. Our salesperson, Whitney, was extremely friendly, helpful, and patient. We had negative equity in our trade & they helped us find a new car that fit our needs and $3,500 in rebates. The manager was low pressure and the F&I guy was easy to deal with. No pressure at any point in the process. Great experience!
Excellent customer service. Chuck was so so helpful & escorted me to the waiting room & pointed out all the amenities available while I waited. As soon as my car was finished he went over everything that was done & was sure I was satisfied with the job they did. This was my 3rd time there for service & is still as good as ever.