Martin Kia

Best car buying experience EVER! I wanted to send an email to you because this weekend I purchased a vehicle at your Martin Kia dealership in Newark. I have to be honest with you; I I wanted to send an email to you because this weekend I purchased a vehicle at your Martin Kia dealership in Newark. I have to be honest with you; I HATE car buying. I despise it worse than dental surgery. I am 43 years old and have NEVER had a good car buying experience. It was always a wheelin' dealin' type situation where I felt like I was getting the shaft & all kinds of crazy extra things being pushed on me to purchase. Plus, it was always a battle with extra fees being added when I financed & warranties added that I never was even told about. I have purchased brand new & used - all experiences were the same. That is UNTIL I met Mark Grubb. I knew that I wanted to purchase a Kia because of their amazing warranties. I drove up on the lot with my hubby and Mark greeted us. He was very friendly & NOT pushy at all. He was there if we had any questions, but wasn't overwhelming or "in your face". We decided to test drive a Kia Soul. He was very quick with getting the keys and taking us on our way. My hubby drove and Mark was very informative. Telling us all about the car, the features, the amazing Kia warranties. We talked about gas mileage (cause I wanted to trade in my BMW since it was a premium gas guzzler). He was NEVER pushy and I honestly never felt like I was being "sold". It was really like hanging out with a friend who was knowledgeable about the car. I knew that we wanted to buy the car. Then we went in to do the paperwork. That was always the part that I hated the most. He was super quick, efficient, and very clear with us. I didn't feel like there were any hidden fees, or crazy added items to our deal. He even had the finance part being handled as we did paperwork with him; so in the end - all we had to do was sign on the dotted line. The car we test drove had a pretty pin stripe, but the car I picked didn't. Mark made sure that I got a pin stripe on mine too (which I ended up being able to get in my business colors which made me even more happy). I seriously cannot say enough about how amazing Mark Grubb was & how easy & painless our car buying experience was. Nothing like I have ever experienced in my adult life. I would recommend Martin Kia & Mark Grubb to ANYONE AND EVERYONE I know. I just wanted to make sure to take the time and tell you how wonderful everything was. I haven't stopped finding reasons to drive around my new car & show it off to everyone. Best experience ever! More

Very Helpful! :) Rick Rowe Jr. was absolutely wonderful! He was so patient with me which was great because I hate feeling rushed. He really knew what he was talking ab Rick Rowe Jr. was absolutely wonderful! He was so patient with me which was great because I hate feeling rushed. He really knew what he was talking about and he listened to what I had to say. I loved the way he went about everything. Next time I am in the market for a new car I will definitely buy one from him again. More

Return customer Rick is considerate, efficient and knowledgeable. He takes the time to make sure his customers are cared for and goes above and beyond to close the de Rick is considerate, efficient and knowledgeable. He takes the time to make sure his customers are cared for and goes above and beyond to close the deal. More

7 new cars in 4.5 years says it all As a family, we just purchased our 7th new car in 4.5 years from Martin Kia. Everyone is always so friendly and family-like, purchasing a car is easy As a family, we just purchased our 7th new car in 4.5 years from Martin Kia. Everyone is always so friendly and family-like, purchasing a car is easy. They've always worked to get to a price we could afford, including my 22 year old son who is living on a part time income. Within 3 days, my husband bought a 2017 Sportage, my son a 2016 Forte and I got a 2016 Sorento. We all love our new cars. Will definitely head back to Martin Kia when it's time for another upgrade. More

Extremely courteous staff This is our second lease with Martin Kia. In both cases we found the entire staff to be very courteous and helpful. Never a high pressure sales pitc This is our second lease with Martin Kia. In both cases we found the entire staff to be very courteous and helpful. Never a high pressure sales pitch. They will do everything they can to help you find the car you want at a good price. It's obvious that they want satisfied customers. We will be back. More

Renewal of lease Cadenza and purchase of new Kia Sorrento This is our 6th car/truck we have purchased from this dealership. They are very professional and there number one priority is making their customers h This is our 6th car/truck we have purchased from this dealership. They are very professional and there number one priority is making their customers happy. All of our questions were answered and the service we received was excellent. Thanks to Rick Sr. And Rick Jr. For all your help. More

Great sales experience overall Martin dealership was a positive experience. Rick "Junior" was professional and helpful as our sales consultant. We were disappointed in finan overall Martin dealership was a positive experience. Rick "Junior" was professional and helpful as our sales consultant. We were disappointed in financing person...he only offered/explained highest protection pkgs and language barrier was very difficult (though he was pleasant). More

"know their cars" staff helpful and professional for the most part ( except for one man...not sure if the manager or not but a bit rude/high pressure who intervened at staff helpful and professional for the most part ( except for one man...not sure if the manager or not but a bit rude/high pressure who intervened at one point for laying out the numbers), even when I was famished running around all day car shopping! a young saleslady provided me with a snack while I waited for Rick Rowe Jr. Rick took the time and didn't pressure, really knew the features on every car well and patient to explain as well. He wasn't pushy...offered his telephone number to contact if any questions arise both before and after the sale. Rick doesn't seem to be afraid to work hard and earn his sales. His kind demeanor is an asset especially in this business. More

Excellent Service and Bright Atmosphere All staff helpful and friendly; a very pleasant experience. Relaxed atmosphere with low pressure to buy and helpful advice. I felt very warm and welco All staff helpful and friendly; a very pleasant experience. Relaxed atmosphere with low pressure to buy and helpful advice. I felt very warm and welcomed. More

Debra Dan was an exceptional salesman. He worked so hard and diligently to get me into a new car. He was open and honest about the whole deal knowing my sit Dan was an exceptional salesman. He worked so hard and diligently to get me into a new car. He was open and honest about the whole deal knowing my situation. All the employees that were there were professional and very encouraging. I couldn't have went to a better place to purchase a vehicle. There are not many places where you can say that they are a family and work together well. I would recommend them anyone. I am blessed with a Kia Forte 2016 and have the biggest smile on my face. THANK YOU DAN FOR ALL YOUR HARD WORK ALONG WITH OTHERS! Rick Rowe Sr, Nick Business/Finance Director, Glenn Stitely and Stephanie all professional individuals along with being caring. More