Marvin K. Brown Buick GMC
San Diego, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 256 reviews
4 Lounge area could be better and choice of coffee beverage is much broader at other dealerships, some even provide snacks. If they were available it was not shared with me. Also, two hours seems like beverage is much broader at other dealerships, some even provide snacks. If they were available it was not shared with me. Also, two hours seems like a long time for oil service. Also, my 'checklist' I was provided electronically was not filled out. More
1st time visiting this dealership. We needed some emergency services to our vehicle and Alex and the crew took great care of us and got us back on the road. We needed some emergency services to our vehicle and Alex and the crew took great care of us and got us back on the road. More
My service writer, Sean Heinen is great. I can completely trust him. He presents issues but doesn't try to oversell you things. Trusting your service writer is huge in my opinion. I can completely trust him. He presents issues but doesn't try to oversell you things. Trusting your service writer is huge in my opinion. More
Alex always provides great customer service and makes you feel like priority. I can always text Alex and get a quick response from him. He's taking great care of me and my car over the past few years and he feel like priority. I can always text Alex and get a quick response from him. He's taking great care of me and my car over the past few years and he is the reason why I drive to mkb, instead of going to a dealership closer to me. More
I made my appointment for an oil change, tire rotation, and the 24-point inspection. I arrived on time (around 11am) and explained to Service Advisor Alexander Razo the reason for my visit. Service Advisor and the 24-point inspection. I arrived on time (around 11am) and explained to Service Advisor Alexander Razo the reason for my visit. Service Advisor Razo told me, I didn't need the tire rotation because it had only been 1,000 miles since the last time I was at Marvin K Brown (MKB) Service Center. I said to the Advisor Razo that not getting the tire rotation was okay but needed the ride share (Uber or Lift) to take me home and pick me up. Advisor Razo told me the ride share program did not apply to me because I wasn't having any extensive work done. He said the vehicle service of oil change, tire rotation, and 24-point inspection didn't qualify for ride share. Advisor Alex said it would only take about 1 hour to complete everything. Around 11:15am my truck headed back to the mechanic. My truck was ready around 1:10pm. While paying for the service, I noticed that there was no 24-point inspection paperwork. The cashier walked with me to Advisor Razo's work station to inquire about the 24-point inspection. Advisor Razo told her that he had it but forgot to print it out. After, the cashier left, Advisor Razo told me that he forgot to add the 24-point inspection to the work order. Then he said, that he didn't add it because I was in a hurry and since it had only been 1,000 miles since the last service, I probably didn't need the 24-point inspection. After, I told Advisor Razo that I needed the inspection, he still tried to talk me out of the inspection. I told More
Very attentive to my needs Explained in detail how they would determine the status of my battery. Arranged for LYFT to take me home when I dropped off my car abd picked me up at-home to take me back to the would determine the status of my battery. Arranged for LYFT to take me home when I dropped off my car abd picked me up at-home to take me back to the dealership the next day to get my car back More
Effortless. He's awesome. He's so great to work with. It's a frictionless experience, as you read about on the cover of the best service department magazine. He's awesome. He's so great to work with. It's a frictionless experience, as you read about on the cover of the best service department magazine. More
