Marvin K. Brown Buick GMC

We have traded and purchased cats from this dealership many times and have always received excellent service. We enjoyed working with our sales representative and the service dept when necessary. many times and have always received excellent service. We enjoyed working with our sales representative and the service dept when necessary. More

Our buying experience at Marvin K. Brown was extremely positive. Charley provided excellent customer service, from beginning to end. We went to the dealership expecting to purchase a Brown was extremely positive. Charley provided excellent customer service, from beginning to end. We went to the dealership expecting to purchase a vehicle for our son, and ended up also purchasing a vehicle for my husband. Charley handled everything with grace, keeping the details of both transactions separate and organized for a smooth delivery. Charley made the buying process easy, providing full disclosure on all details throughout the entire process. There were no unexpected fees or hidden costs, and we appreciated that. Jade in finance was also very helpful, explaining the importance of purchasing additional warranties but applying no pressure. We did not initially purchase extended warranties; but after talking with our service advisor, Oscar, we understood the importance of protecting our investments, from the beginning. We ultimately went back to the dealership the day after purchasing the vehicles and purchased an extended warranty. Jade kindly generated the paperwork to add the extended warranty to the contract, giving us the peace of mind that our investment is protected. We are very pleased with our decision to purchase our vehicles from Marvin K Brown; and we’re grateful for the service we received from the Sales Department, Finance and the Service Department. More

Never got my onstar text as promised. Mirror caps were faded/chipped on my side mirrors. Came in the following day as instructed to have repair. Part wasn't in stock. Waited in the waitin Mirror caps were faded/chipped on my side mirrors. Came in the following day as instructed to have repair. Part wasn't in stock. Waited in the waiting room over an hour to set up an appointment. I was forgot about by the staff. I was only helped after approaching J and let him know again that I had been waiting and wasn't sure what I was waiting on. After I mentioned it setting up the appointment took five minutes. More

Alex is friendly, helpful and honest I appreciate his flexibility and how he treats clients flexibility and how he treats clients More

4 Lounge area could be better and choice of coffee beverage is much broader at other dealerships, some even provide snacks. If they were available it was not shared with me. Also, two hours seems like beverage is much broader at other dealerships, some even provide snacks. If they were available it was not shared with me. Also, two hours seems like a long time for oil service. Also, my 'checklist' I was provided electronically was not filled out. More

1st time visiting this dealership. We needed some emergency services to our vehicle and Alex and the crew took great care of us and got us back on the road. We needed some emergency services to our vehicle and Alex and the crew took great care of us and got us back on the road. More

He took care of what was needed that time and arranged for additional service needs according to my schedule. for additional service needs according to my schedule. More

My service writer, Sean Heinen is great. I can completely trust him. He presents issues but doesn't try to oversell you things. Trusting your service writer is huge in my opinion. I can completely trust him. He presents issues but doesn't try to oversell you things. Trusting your service writer is huge in my opinion. More

Alex always provides great customer service and makes you feel like priority. I can always text Alex and get a quick response from him. He's taking great care of me and my car over the past few years and he feel like priority. I can always text Alex and get a quick response from him. He's taking great care of me and my car over the past few years and he is the reason why I drive to mkb, instead of going to a dealership closer to me. More

I made my appointment for an oil change, tire rotation, and the 24-point inspection. I arrived on time (around 11am) and explained to Service Advisor Alexander Razo the reason for my visit. Service Advisor and the 24-point inspection. I arrived on time (around 11am) and explained to Service Advisor Alexander Razo the reason for my visit. Service Advisor Razo told me, I didn't need the tire rotation because it had only been 1,000 miles since the last time I was at Marvin K Brown (MKB) Service Center. I said to the Advisor Razo that not getting the tire rotation was okay but needed the ride share (Uber or Lift) to take me home and pick me up. Advisor Razo told me the ride share program did not apply to me because I wasn't having any extensive work done. He said the vehicle service of oil change, tire rotation, and 24-point inspection didn't qualify for ride share. Advisor Alex said it would only take about 1 hour to complete everything. Around 11:15am my truck headed back to the mechanic. My truck was ready around 1:10pm. While paying for the service, I noticed that there was no 24-point inspection paperwork. The cashier walked with me to Advisor Razo's work station to inquire about the 24-point inspection. Advisor Razo told her that he had it but forgot to print it out. After, the cashier left, Advisor Razo told me that he forgot to add the 24-point inspection to the work order. Then he said, that he didn't add it because I was in a hurry and since it had only been 1,000 miles since the last service, I probably didn't need the 24-point inspection. After, I told Advisor Razo that I needed the inspection, he still tried to talk me out of the inspection. I told More