Maserati Alfa Romeo of Wilmington Pike - Service Center

I took my car in for service and was called early in the morning to say everything looked good but nobody contacted me later to say my car was ready to be picked up. I called the dealership at about 4:45, s morning to say everything looked good but nobody contacted me later to say my car was ready to be picked up. I called the dealership at about 4:45, service was open until 5, and was told it wouldn’t be ready to be picked up until the following afternoon because they were waiting for a part. I felt someone should have let me know if the car wasn’t going to be ready the same day. I was transferred to the sales manager, who didn’t pick up so I left a voicemail asking somebody to call me first thing in the morning. I called the next morning and the service advisor acted like the car was supposed to have been ready to pick up after five the day before. Really poor communication More

Very professional, pay attention to detail. Called when vehicle was done. Always got my car serviced there Called when vehicle was done. Always got my car serviced there More

I need to write out fifteen words. Place is good josh is great. The end Place is good josh is great. The end More

Jamie helped me last minute with tire issues on my Mazda 3. Jamie and his team are amazing and I was happy to receive my car back so soon!! 3. Jamie and his team are amazing and I was happy to receive my car back so soon!! More

Very honest dealership. Much better experience than the previous dealership I was using for sales / service. For me the extra drive is worth it. Keith & Josh are very knowl Much better experience than the previous dealership I was using for sales / service. For me the extra drive is worth it. Keith & Josh are very knowledable and can answer any questions. More

Warning. .. Terrible experience with Maserati of Willington Pike in Chadds Ford PA. I brought our Maserati to them to fix a stalling problem, I spoke with Jos .. Terrible experience with Maserati of Willington Pike in Chadds Ford PA. I brought our Maserati to them to fix a stalling problem, I spoke with Josh Johnson, the Service Director and he told me he knew what was wrong with the car and that they could fix it, so I agreed to have them complete the work and pay them the fee they wanted to repair the car. The next day I received a call from Josh, he said good news the car is fixed and ready to be picked up. We drove 2 hours back to the dealership to pick up the car and on our way home the car continued to have stalling issues, actually it was even worse. We called Josh right away and told him that the car wasn't fixed and is now stalling all the time and not safe to drive. He admitted to me that they really didn't know what was wrong with the car. At that point we requested a refund as we would now need to take the car to a different dealership to get fixed and they refused. He said they worked on the car and should be paid. I didn't pay them to work on my car. I paid them to fix it, not make it worse. To make matters even worse, every time we call the dealership to speak with Josh his co-worker Amanda would answer the phone who seems to get great pleasure out of being condescending and as unhelpful as humanly possible... I called another Maserati dealership and told them about our experience with Maserati of Willington Pike and they told me they weren't surprised and in fact they get a lot of business from people who have taken their car too Maserati of Willington Pike and were unhappy. I have owned a lot of high-end cars and trucks and have never been treading like way. I would highly recommend that you avoid the Maserati of Willington Pike dealership in Chadds Ford PA. More

Fantastic Experience! Hannah was very helpful and knowledgeable. My vehicle was returned clean and properly repaired. Hannah was very helpful and knowledgeable. My vehicle was returned clean and properly repaired. More

The service at this dealership is horrible. I’ve had to bring back my car 3 times for the same issue. The service dept is just not competent. They also never have loaner vehicles. For this being a luxury b bring back my car 3 times for the same issue. The service dept is just not competent. They also never have loaner vehicles. For this being a luxury brand there is ZERO white glove service here. More

Another dealership sold me a mess. 50 miles home the check engine light came on which means they cleared the codes. I called Maserati of Wilmington Pike in need of help. This staff put up with my anger, check engine light came on which means they cleared the codes. I called Maserati of Wilmington Pike in need of help. This staff put up with my anger, not directed at them purposely, put up with my whining, Treated me with respect, helped me out on price of rims, fixed the car, took it out to get it detailed and handed back. There was one more small issue with a censor that I took it back for...It was an $800 charge but they didn't charge me a dime. I dropped it off, went on vacation, came back and picked it up on the day promised when I got back. They habded me the keys and said we're not charging you, we appreciate you bringing it here and the money you've already spent. To Josh, Hanna, Chelsea and the whole crew behind the scenes...thank you so much for such respectful and professional service!! More

Had to get my tire and rim fixed. Hannah from the service center went above and beyond to help me with the warranty and repair. I greatly appreciate her help with getting my car fixed. center went above and beyond to help me with the warranty and repair. I greatly appreciate her help with getting my car fixed. More