Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Maserati of Bergen County

Upper Saddle River, NJ

4.9
113 Lifetime Reviews Review Dealership

145 New Jersey 17

Upper Saddle River, NJ

07458

Directions

113 Reviews of Maserati of Bergen County

Sort by Write a review
June 25, 2019

"very dishonest "

- unhappy customer

By not honoring their own word. they caused credit problem to my perfect credit. They called me prior to my lease end, to sign me into a new lease for another 3 years. The agreement was for them ( the dealership ) to payoff the remaining payments of the old lease and I agreed to sign a new lease for another new car for the next 36 months. a common practice by many dealers. 2 months later I found out that they ( dealership ) did not honored their side of the deal. I confronted them, They tried every way to delay their payment. Finally by contacting every available source ( Maserati of north america, Chase auto finance etc. ) Finally after 5 months I managed to get their check made out to the leasing company Chase as it should have been done when I was signed into the new lease. Their delay has caused derogatory information on my credit report.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mr Robert Chakamian
November 24, 2017

"After you buy your maserati YOU ARE ON YOUR OWN!"

- AL

It would appear that absolutely no "dealer prep" was performed on my Levante (except for a car wash). When it was turned over to me it had a series of problems: -each tire was inflated with a different air pressure ranging from 51 psi to 34 psi.Fortunatelythe sales person realized it and had it corrected while I waited for my new Levante. -steering column had a terrible vibration in it that I realized on my drive home -interior lighting would not shut off when I got to my driveway I called the dealership and literally had to "beg" the service department manager to get the steering and lighting corrected and was told by him: -No loaners are available -I would have to "wait " for the car to be serviced. He did no know long it would take to make the repairs. -I suggested instead that someone pick up the car at my home and bring it to the dealership. He felt that was a really good idea! -A t first I was told the tires had to be rebalanced -I was then informed that the balance machine showed that the tires could not be brought in to proper balance and 4 new tires were requested from maserati but i would have to wait for their response. -A few days later I was told that it didn't need new tires and the existing tires were able to be rebalanced and the car would be ready that day. That didn't happen. -no one called me for 2 more days -Afer my Levante spent five (5) days in the "shop" I picked it up. The service manager told me that since the vehicle sat at the "shipping port" for a while when it entered the USA, the tires became uneven. A simple rebalancing was now performed...the problem was fixed and I was good to go. (Not quite) - The problem still existed exactly as before and I had to get it over to your service people for the 4th time for the same problem. Finally after 4 trys I was told that it needed new tires (around and around we go), BUT , Maserati had to approve it .........and lo and behold they finally did. My brand new Levante spent 15 days in the shop, seemingly spun around on a merry go round and after 4 trys the steering column and lighting finally were repaired.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
robert graczyk, pres, cfo; service mgr maserati of bergen county; quality overseer at maserati of morris county
April 04, 2017

"Three Maserati's later, and we must be a glutton for..."

- DropAGear&Disappear

Three Maserati's later, and we must be a glutton for punishment. Stay away from Eddie the sales guy or whatever you want to call him. Rob the GM was awesome but he thinks he’s too good to return a phone call. Go to Ferrari/Maserati in Spring Valley- that’s the jam!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
...
12
111 - 113 of 113 results