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Mason City - Ford Lincoln

2.2

5 Lifetime Reviews

215 15th St SW, Mason City, Iowa 50401 Directions
Call (641) 424-8550

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5 Reviews of Mason City - Ford Lincoln

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September 24, 2019

"Excellent service"

- Ed

I can't say enough good about Dave and his service team, they have always taken good honest care of my Lincolns and the price has been very reasonable!

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Recommend Dealer
Yes
Employees Worked With
Dave and others
February 23, 2019

"the worst ford dealer or any mechanic shop ive ever been to."

- shibby1036

so i called and made an appointment at 1pm on the 22nd of Feb. my 2004 F250 had a MINOR coolant leak coming from the thermostat housing.. the truck ran and drove in excellent condition. i read all the negative reviews and decided to give them a chance. wow has this been one of the worst mistakes of my life... as i said i drove the truck into the MC ford service station. no issue at all. during the course of 3 hours i call and find out the truck is done to come get it and that it was only a simple thermostat O-ring which was leaking. NO biggie... I told them specifically to not let anyone else drive my truck which I later found out that they let other drive it Test Drive it as in hot dogging it around. i come back to the dealer to pick my truck up. paid the cashier and at this time i have my son with me. get my keys and go out to my truck. i literally no more than make the left out of the parking lot and my turbodiesel begins to chug violently. coughing spitting and sputtering. i call the dealer and tell them about the issue they say come back on in. i barely make it back to the MC ford dealer. then they imply that it was the coolant that did something to the crank trigger. i called BS. first of all if that was the case it would have started days before the tiny 3 hour stop at ford. a guy named dylan has a crap attitude acting like he is annoyed anyone has come in for service and anytime you ask him a question he rolls his eyes. and he speaks to you in a very condesending way. read how many people who have never met bring up this guy Dylan. this guy treats people like crap. it's not like we got together and hang out every saturday and plan on picking on this guy it's because this guy is a real @$$hole with a crap attitude and the simple fact that he is still the face you see at the MC ford service department means Luke Schmidt doesnt care not at all how me you or anyone else is treated knowing full well of the complaints and bad reviews.. whats worse is LUKE SCHMIDT went to bat for this guy on the phone. HOLD YOUR PEOPLE ACCOUNTABLE!!! anyway the diesel tech says well its not their fault but they will be glad to look at it to rule out their screw up. as this conversation was getting way to heated and i was getting way too upset and i didnt want to knock this guys jaw off in front of my 9year old i walked away locking my truck in the OUT side of the service station which i took pictures of with my phone. this is key. i took my keys with me and left with my wife to clear my head. now i left the truck in the OUT side of the service lane locked with the alarm system activated. durring this time i had called the main manager luke schmidt which didnt get me anywhere. quotoed We only want to help you... this is how much help they intended. i was contacting local wreckers to pick my truck up and to take it to a way more reputable comany like miller diesel when luke mumford kept calling me. luke mumford is their bottom tier employee that drives a parts running truck. so when i did make it back to the dealership not only did i find out that they DRUG my truck with a locked sterring coloum into the IN side of the service lane, but they had also not made any attempt to call me from the MC ford company at all. who knows what damage has now happened to my vehicle under their poor professional supervision. what i did do is filmed with our hd camera every part of showing up outining the drag marks in the slush, and to top it all off they knew i was hiring a wrecker so what does this very unreputable company do. they intentionally park a gold car right behind my truck and the nose to my truck is up to the IN garage door. preventing me or the wrecker i had hired to retrieve my vehicle. and having luke mumford try to call me from his PERSONAL cell phone does not constitute a professional call from MC ford to inform me of DRAGGING my truck. this is by far the worst dealer ever. forget it being a Ford, Dodge, Chevy whatever kind of dealer these people are beyond words terrible. if you anything learn from my mistakes. read this companies negative reviews and dont do what i did. they have had too many chances with too many people and have a list a mile long of times they have screwed over the public. how in world are these people still in buisness. BTW i will freely give anyone wow asks me for the pictures and video of what i recorded. like to see how LUKE SCHMIDT will excuse this. My name is Dan and i can be reached at 559-3zero4-2099. i live here in mason and will be seeking litigation. I would take them to small claims court however in small claims i cant subpoena their own security camera footage to prove that they DRUG my vehicle and that they did NOT listen by having someone else other that the person I allowed to drive my truck. I sincerely believe my truck is worse off now because of the the shotty mechanical work and more over the individual they had hot rod my truck around. DO NOT LEAVE YOUR VEHICLE UNATTENDED EVER!!!! from review of their tech stealing out of customer cars, to a huge list of extremely bad mechanical work, to overcharging, to the mistreatment of customers. Please run for the hills and dont belive a word they say. take your vehicle to MILLER Diesel, or GRAHAM Tire or even walmart service center is a safer more professional alternative. for anyone else that has been mistreated by this company please contact me i am serious about the lawsuit. and a court would love to hear your experience

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Recommend Dealer
No
Employees Worked With
Dylan, luke mumford, Luke Schmidt, and 2 others but dont remember the name
January 09, 2019

"Who wants to use a service company that steals?????????? "

- MC Ford Sucks

I brought my car in for oil change on a Saturday b/c I had good luck with this dealership before. I had to prompt kid at the service desk to have the car vacuumed and washed (both are supposed to be a courtesy for buying oil change). I got halfway home and realized my change, chap stick, and new pack of gum were gone. Nice. I went back to MC Ford dealership to retrieve my personal possessions and was told "they were in the driver's side door" which was b.s. -- they were not. The kid who cleaned the car was standing there and had a guilty look on his face. Busted! I'm a mom -- I know guilt when I see it. Doubt I'll be back. Sad. UPDATE: Scott Deetz from MC Ford called me within minutes of my review post to get me to change my online review. They don't want a bad review, he said, "because it's not fair." I told him what's not fair is having $10 worth of stuff stolen, being lied to, and now he wants to make ME the bad guy?? xxx! I told him he needed to talk with his staff, train them to better serve their customers, and eliminate the ones that steal. He wanted me to come BACK to the dealership to "discuss" my "scathing review." As if that will make it right. His request almost sounded like a call to the principal's office. lol. As if ANYONE in their right mind would go to that. So he kept talking...and talking...and talking. Never have I heard anyone talk more without saying ANYTHING than Scott Deetz. He certainly loves the sound of his own voice. Yet he offered NO RESOLUTION in the twelve minute conversation so I told him that and ended the call. He called back saying "he was sorry we were somehow disconnected" when he knew full well I terminated the call due to his poor resolution skills and ineffective leadership. He offered no apology, did not accept responsibility, and offered no resolution to the problem. I want NOTHING more to do with this dealership. Period. I definitely will not be back.

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Recommend Dealer
No
Employees Worked With
Tyler? Dylan? He didn't have a name tag but wore a burgandy/gray stocking hat.
June 06, 2018

"Very disappointed and out $500- Get EVERYTHING in writing!"

- KMorse1086

Attempted to purchase a new vehicle long distance as a courtesy to a friend of the family who is in the sales dept. My fault for trying to do business with a company 2 hours away. Communication was via text, messenger and phone calls twisted among the salesman, the sales manager and the finance manager. I knew what vehicle I wanted and they found it for me in Minnesota. They required I put down a deposit and the salesman assured me if the deal didn't work out, I could get my money refunded "because it's YOUR money, not ours". Unfortunately that conversation was over the phone and using my credit card- not in writing. Again, my mistake for taking him at his word and not getting it in writing. We never came to an agreement on price or had a signed purchase agreement when they went to get the car in MN. Communication broke down using too many forms of electronic communication and the phone with 3 different people. The deal did not work and I was pressured by the sales manager to finalize the deal before close of business "that day" 5/31/18 because rebates and incentives would likely go before they KNEW I could get up there on 6/5/18. The sales manager wouldn't guarantee the price would be the same... I had to come up that night, and they would even be open late. There was no way dropping everything and trying to get 2 hours away to do a car deal could happen that day. They knew that. They all knew that. After 6 weeks of dinking around with this deal I was tired and DONE. No more games, no more number twisting, no more! I said just to refund my deposit, sell the car and maybe some other time... I was told under no uncertain terms that I would not get my $500 back because they had incurred expenses to go get the vehicle (before we had a signed agreement). I even called the dealership GM and he backed his sales team instead of doing the right thing, instead of keeping a potential customer happy. He said that a verbal agreement to purchase the vehicle was made over the phone (which it was not) and that verbal agreement was a legal contract and they don't have to refund the money if they don't want to. Great customer service, huh? They may be great to do business with in person, but DO NOT do business with them without getting everything in writing & without being face to face. Caveat Emptor!

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Recommend Dealer
No
Employees Worked With
Cody (sales), Scott (sales manager), Crystal (finance manager), Don O. (general manager)
March 25, 2017

"Check everything in deal"

- Turnert6

Bought used truck. Part of deal was to replace all tires. They did. However after having tires rotated at different service shop learned wrong size tires were put on. Passenger tires put on instead of Light Truck. Dealer refuses to replace with correct size. Taking them to court. Guess it's up to customer to make sure right tires are on vehicle.

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Recommend Dealer
No
Employees Worked With
Don O'Connor
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