Massey Toyota

Our experience at Massey’s was a great experience. James Hedgepeth was very courteous and professional. I highly recommend him. It was a pleasure to do business with him. Hedgepeth was very courteous and professional. I highly recommend him. It was a pleasure to do business with him. More

Excellent service, Excellent communication, Excellent experience thanks to Jerry Bass the sales person we worked with. This was our second time at this dealership. It’s was a great experience. experience thanks to Jerry Bass the sales person we worked with. This was our second time at this dealership. It’s was a great experience. More

Jerry Bass sold us a new Toyota Camry and he was a pleasure to work with and he gave us a great deal! We would 100% recommend him to anyone! pleasure to work with and he gave us a great deal! We would 100% recommend him to anyone! More

As a mechanic myself with 22 years of experience, I was blown away with the professionalism and dedication of the service department at Massey Toyota in Kinston NC. Specifically, but not limited to the cus blown away with the professionalism and dedication of the service department at Massey Toyota in Kinston NC. Specifically, but not limited to the customer service I have received from the staff member know as Lucky. He not only exemplify qualify, commitment, but dedication to his customers as well; he has taken it to a completely higher level of performance. His level of detail far surpassed any expectation, for example; He not only was kind, curious, professional, and thorough during my business with this dealership but even remembered me and my vehicle weeks later when I had an unrelated concern. Today I called just to ask a technical question about work done on my vehicle, I let him know there was no rush getting me the answer back. Less than five minutes later he returned my call with the information. Truly, I can not speak highly enough about the service I have received from Mr. Lucky and the whole service department at Massey Toyota in Kinston. More

Many thanks to James Hedgepeth for his knowledge, time and kindness in helping us find the new vehicle we wanted. We also appreciate Earl Morgan and the finance manager for their help as well. They all and kindness in helping us find the new vehicle we wanted. We also appreciate Earl Morgan and the finance manager for their help as well. They all made it a great experience. More

I would like to thank Anthony Patrick. He was very helpful in helping me obtain my car. He was very knowledgeable and explained everything. He was very kind and considerate. I will recommend him to my helpful in helping me obtain my car. He was very knowledgeable and explained everything. He was very kind and considerate. I will recommend him to my friends and family whenever they are looking to buy a new car. I really appreciated his service More

What a wonderful experience. We live about an hour away and they worked with us even stayed late to help us. Everything was so easy. Shell, our salesman, was great. We didn't feel pressured and all our qu and they worked with us even stayed late to help us. Everything was so easy. Shell, our salesman, was great. We didn't feel pressured and all our questions were answered. I would definitely recommend buying from them. More

I recently purchased 3 used vehicles for my company's fleet. The salesperson, James, was very polite, professional, knowledgeable and insightful. There was no "what can I do to get you in a car today" s fleet. The salesperson, James, was very polite, professional, knowledgeable and insightful. There was no "what can I do to get you in a car today" stuff! I highly recommend you seek James out if you want a pleasurable buying experience. The used car selection was great! Most cars were low mileage and the price was within all of the price ranges when I researched them online using the various pricing guides. I was surprised to find out that the price listed on their website was the price they honored. I have often found that the actual asking price is much more than the price you see online. Not here. I buy several vehicles per year and will return to see James at Massey Toyota when it is time to buy again! Dave More

I want to commend Massey Toyota and especially Jerry Bass on making purchasing a vehicle a pleasure.They do it the old way.Deal with one salesman (not 4).Took about one and a half hours to purchase truck(not on making purchasing a vehicle a pleasure.They do it the old way.Deal with one salesman (not 4).Took about one and a half hours to purchase truck(not half day).Jerry was both friendly and professional.Everyone I came in contact with was the same. Just a great place and salesman to purchase a vehicle. Jack U. More