Mastrovito Hyundai - Service Center

Great place but the service could be better. They've told me 3 times that they fixed my automatic restart and I've yet to see it work. I've had my car there a couple of times and had to wait for They've told me 3 times that they fixed my automatic restart and I've yet to see it work. I've had my car there a couple of times and had to wait for at least a week or more to get it done. Good thing I have two cars. More

It is truly because of the service staff and a couple of other employees that I feel appreciative on purchase of a Hyundai from Mastrovito. Gina is always friendly on the phone when I call, Ali B, has been other employees that I feel appreciative on purchase of a Hyundai from Mastrovito. Gina is always friendly on the phone when I call, Ali B, has been great to help me get my vehicle in for its yearly undercoating and interior protection. Last and not least Luke and Zach have been absolutely amazing when I bring my vehicle in for service. Also, Luke friendly advice helps me keep proactive on possible care services of the vehicle to keep in mind. It is because of them, I happy with my vehicle, will most likely purchase my next vehicle from Mastrovito and definitely keep telling my friends and family about my positive experiences. More

Matt the manager there is amazing he was great with helping me getting into a newer vehicle and JLA is an fantastic sales consultant and just am warming and fantastic person as well helping me getting into a newer vehicle and JLA is an fantastic sales consultant and just am warming and fantastic person as well More

Great customer service! ! He even went out of his way to explain what was wrong ! He even went out of his way to explain what was wrong More

Braelynn often provided updates while I waited for my car to be assessed and part fixed. She provided immediate assistance and was professional from the moment I walked in service area. Zach was also helpfu to be assessed and part fixed. She provided immediate assistance and was professional from the moment I walked in service area. Zach was also helpful from setting up appointment over phone to verifying and updating my personal information in person. More

Everyone was very courteous and polite! ! Zac needs a raise! Just kidding! You have a customer for life! ! Zac needs a raise! Just kidding! You have a customer for life! More

First of all, Zach Budway was very professional over the phone when I initially called to make my appointment for several recalls .That was my first indication that it was going to be a good experience ! A phone when I initially called to make my appointment for several recalls .That was my first indication that it was going to be a good experience ! After arriving there, and entering the dealership, I was continued to be treated like I was the most important person there to be waited on! I have not experienced this amount of professionalism and courtesy since operating our own families Ford dealership that closed 20 years ago and was in business for 50 years. I will highly recommend anyone to go to your dealership after having such a good experience myself. Robert C Failing III More

They called the corporate office to get my car towed (for free) from the Syracuse Hyundai dealer when it broke down. The Syracuse dealership said they couldn't look at it for two weeks. Mastrovito Hyundai di free) from the Syracuse Hyundai dealer when it broke down. The Syracuse dealership said they couldn't look at it for two weeks. Mastrovito Hyundai diagnosed, found the part and had it back to me within a week. Loaner provided as well. Great Job! More

I can’t say enough about the people and service go above and beyond for their customers and beyond for their customers More

I enjoy this dealership. They are very helpful and keep me up to date on the progress of maintenance. They are very helpful and keep me up to date on the progress of maintenance. More