I am writing this review because my experience at - Karnati Phanindhar Reddy
I am writing this review because my experience at Matthews Hyundai of Schenectady on September 26, 2026 was extremely disappointing, particularly because of how I was treated by the management team.
I visited the dealership to look at a 2018 Hyundai Tucson Value that was advertised for sale. I was genuinely interested in purchasing the vehicle and went through the normal process of inspecting it, test-driving it, discussing pricing, and discussing financing.
During the test drive, I noticed a braking issue and immediately brought it to the salesperson's attention. I was told that the issue would be addressed before delivery.
I then discussed the price and financing. Initially, the proposed deal included approximately $2,498 in additional aftermarket products, which I did not want. After further discussion, I was presented with a revised worksheet showing:
- Vehicle sale price: $9,399
- Aftermarket products: $0
- Processing fee: $175
- State/local taxes: $751.92
- License/fees: $210.43
- Total shown: $10,536.35
I signed the worksheet that was presented to me. I understand that the document identifies itself as a “NON-BINDING PROPOSAL,” so I am not claiming that the document itself guaranteed a completed sale. I am mentioning it because these were the terms being discussed with me during the transaction.
The dealership also ran my credit as part of the financing process, and financing options were discussed because of the age and mileage of the vehicle.
I also asked questions regarding the Matthews 777 Guarantee and was told that, because of the vehicle's age and mileage, only two of the three benefits would apply. I wanted clarification regarding the exact eligibility requirements.
The most disappointing part of my experience happened when I interacted with General Manager John Okyem.
I remained respectful throughout my visit. I did not threaten, insult, or disrespect the salesperson, management, or any other employee.
Despite this, the interaction with Mr. Okyem became confrontational. He shouted at me and told me:
“Get lost.”
He also told me:
“Leave my dealership property.”
I was shocked by this interaction. I was a customer who came to the dealership intending to purchase a vehicle and was attempting to resolve questions about the vehicle and transaction. I did not expect to be spoken to this way.
The salesperson I dealt with was Amit. I am including his name because he was involved in my sales interaction, but my primary complaint regarding the way I was treated concerns the interaction with the General Manager.
Ultimately, I left the dealership without purchasing the vehicle.
What concerns me most
My concern isn't simply that we disagreed about a price. Negotiations happen when buying a vehicle.
My concern is the way the situation was handled and the manner in which I was spoken to after I had remained respectful throughout the interaction.
I have already submitted a formal complaint to Matthews corporate management and Human Resources and requested that the incident be reviewed.
I have documentation supporting the transaction, including the worksheets and other records from my visit. I am keeping the original documents and can provide them to the appropriate parties if necessary.
Potential customers should carefully review every number, every additional product, the vehicle's condition, warranty/guarantee eligibility, and all paperwork before agreeing to a purchase.
I am sharing my experience so other consumers can make their own informed decision about whether they are comfortable doing business with this dealership.
My experience was extremely disappointing, and I would not personally return to this dealership after the way this situation was handled.
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