We bought a used 2017 Ford Escape from Matthews Ford in
Broken Arrow,OK on February 25 2020.It had about 43000 miles on it..We had strongly requested and purchased the Ford Premium Extended Warranty Plan 8
Broken Arrow,OK on February 25 2020.It had about 43000 miles on it..We had strongly requested and purchased the Ford Premium Extended Warranty Plan 8 years or 100000 miles. The cost of the Ford warranty was very pricey @ a cost of $ 2848.00 , but worth it, compared to purchasing an unknown after market vehicle warranty. The Ford warranty was included in the finance plan. We noticed that they kept pushing a Century car warranty. I kept insisting that was not what I wanted !! Moving ahead about 2 1/2 years and 55,000 miles on odometer, vehicle started misfiring and using cooant. Called Matthews Ford service department to get the vehicle diagnosed ad repaired. The service advisor, stated that there no Ford warranty on their Ford OASIS information program system, just an after market service plan on their private in house system,that we never purchased or wanted. The service advisor advised me see the F & I manager on the Ford premium care contract concern. I took of all of my paper work and fiance records to the fiance manager. He looked over the paper papers and stated that we were sold a new vehicle Ford extended warranty, and not the used Ford extended warranty. The person that did the paper work no longer works there. The finance manager removed the aftermarket warranty. He changed it into a used vehicle Ford premium care 4 year/48000 mile extended warranty.He deducted $1860.00 from the $2848.00 originally purchased warranty. So,we were charged on an aftermarket warranty that we did not purchased or fianced. My next step was to contact the dealership manager ( CW Evans ). We discussed my concerns. Mr. Evans said that he would not help on this matter and it cost the dealership to make the changes and that was all he was going to do ! It cost me over $950.00 for their mistake and incompetence !!! Ford buyers beware of Matthews Ford in Broken Arrow, Ok. Taking my vehicle to Bill Knight Tulsa, for diagnosis and repairs.