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Matthews Ford - Service Center

Norwich, NY

4.9
31 Reviews

31 Reviews of Matthews Ford - Service Center

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May 10, 2024

Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first. More

by sheilacooman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Monday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Matthews Ford responded

Hi Sheilacooman, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

April 30, 2024

John was excellent and kept me informed at all times via through text or calling me on the phone More

by NADINEVANALST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 02, 2024 -

Matthews Ford responded

Hi, We’re so glad to hear you had a great experience with John! Thank you for your business and the great review!

March 13, 2024

They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful More

by mitchharrington
Recommend Dealer
Yes
Employees Worked With
Nathan Gordon
Mar 15, 2024 -

Matthews Ford responded

Hi! Thank you for the 5 Star Review and your business!

March 08, 2024

Jonathan was absolutely amazing! He went above and beyond for me! Made my experience seamless! More

by apsa5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Mendolia
Mar 11, 2024 -

Matthews Ford responded

Hello, We’re so glad to hear you had a great experience with _Jonathan! Thank you for your business and the great review!

March 05, 2024

Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly. More

by njwdreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Monday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Matthews Ford responded

Hi, Thank you for the 5 Star Review and your business!

February 21, 2024

They did a wonderful job repairing our Subaru after a deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked More

by morg.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady at the cashier window of the body repair shop and Jon who runs the body shop
Feb 27, 2024 -

Matthews Ford responded

We're glad to hear Jon and our Team took great care of you! We're sorry you hit a deer but, thank you for choosing Matthews for your repair!

February 04, 2024

Very attentive and accommodating! ! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership! More

by pab1158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Monday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Grant
Feb 27, 2024 -

Matthews Ford responded

Thank you for the great review and your business!

January 30, 2024

Did a great job on my truck service was great they get it in and out More

by lucasray75211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Monday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Matthews Ford responded

Thank you for choosing Matthews to service your truck! We truly appreciate your business and the perfect review!

January 10, 2024

The repair was scheduled for a week but was done in one day. The repair was very well done. Cannot tell it was ever damaged More

by garyteed001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Jan 30, 2024 -

Matthews Ford responded

We're glad to hear our Team got your vehicle looking shiny and new! We appreciate your business and the perfect review!

December 01, 2023

Would be a five star review except I keep getting Carfax emails saying I’m overdue for services that have been completed. Everyone at Matthews has been very professional and a joy to deal with. More

by Elric1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews Ford responded

Thank you for choosing Matthews and the great review! We will look into the Carfax mention and appreciate you letting us know.

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