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Matthews GM Center

Vestal, NY

4.8
351 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 351 reviews

May 21, 2025

Service department was efficient and helpful in finding the problem with my vehicle (a GMC used truck). I plan to return for the repair after getting the quote. I apologize to the gentlemen who did work More

by LINDAWAGONER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Matthews GM Center responded

Hi Linda- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2025

Rob was fantastic. Rob and the team got my Buick Park Ave in and out FAST! More

by Dudes?123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naidira Ramit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cseledy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 19, 2025

The staff is extremely friendly and knowledgeable, dealing with my service needs. I won’t take my car anywhere else. More

by TCONNELLY1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Filan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 15, 2025

Very communication clear and friendly . Discount . GMC champion. I like both GMC and Chevrolet truck More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Matthews GM Center responded

Hi Mark- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 13, 2025

This purchase turned out to be much more difficult than expected. Adam and his team really did well but GM Caddie folks really didn’t do the job I expected. We (Adam and me) built the vehicle I wanted earl More

by PEEPOPJOE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darby Matthews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Matthews GM Center responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 13, 2025

Very friendly and knowledgeable dealership. I would recommend them to anyone who is looking for a vehicle More

by MLEWIS365
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naidira Ramit
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Matthews GM Center responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 06, 2025

Service dept was very helpful and resolved issue we had with mirror on our xt4 More

by BOUGH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Matthews GM Center responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2025

They did not call to keep me updated about my service and I am still waiting to hear regarding a part they had to order and its been several weeks since my vehicle was there. A mechanic did go with me regar More

by bren327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I started with one person but it was another who in the end communicated with me after I had to call.
May 06, 2025 -

Matthews GM Center responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

April 30, 2025

Got totally ripped off and they lied too they did work I didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs witho More

by Miguel Villanueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Matthews GM Center responded

Hi Miguel- On behalf of Matthews GMC, please accept my sincerest apologies for your poor experience at our dealership. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. We want to make things right. We will pass along your experience to the correct personnel at our dealership right away so they can reach out to you personally if they have not already.

April 29, 2025

Matthews resolved the transport damage to the Denali rapidly and effectively. No issues at all. More

by JR_BOATWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Filan
Apr 30, 2025 -

Matthews GM Center responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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