Matthews Hyundai of Schenectady

Carl was introduced as the "Lincoln Specialist" - which DEFINITELY describes him perfectly! I had been test driving other cars (elsewhere) all day, and came to Fuccillo on a whim between appointments. Ca DEFINITELY describes him perfectly! I had been test driving other cars (elsewhere) all day, and came to Fuccillo on a whim between appointments. Carl was amazingly knowledgeable (and even enthusiastic) about the car I wanted to take for a test drive. I told him I was still looking, and left for another appointment elsewhere. At the end of the day, I decided to go back for the Lincoln MKZ. Carl said he KNEW I would be back, and had already sent the car back to be detailed for me. When I picked it up, he went over every bell and whistle before I left the parking lot, and sent a text the next day to make sure I loved it as much as he thought I would (and I DO!). This was a GREAT experience. More

Carl is a great salesperson! Very kind and helpful! Even gave me his cell phone number and set up my blue link ! Can’t recommend him enough! gave me his cell phone number and set up my blue link ! Can’t recommend him enough! More

Piece of trim flew off my car and I had fears that it would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. Service Advisor took a look at my car and immediately ordered the part for replacement. Called me to schedule an appointment to remove and replace the trim when the part came in- arrived for my appointment and they were done in 15 mins! While they are farther away from me, the service and “stand by their product” customer care is unparalleled. I will take the extra time to travel to Fuccillo for all my service needs after this experience! More

Tim got us exactly what we wanted he answered all are questions and he made sure everything was good before we left the dealership and was a pleasure doing business with we will definitely be back and t questions and he made sure everything was good before we left the dealership and was a pleasure doing business with we will definitely be back and tell are family and friends to do business with him and your dealership thank you agai More

Gave us the best choices on the lot. They understood our needs. Could have explained the options better concerning the warranties. I would have liked 2 keys with my vehicle, had to buy the second one $320.0 needs. Could have explained the options better concerning the warranties. I would have liked 2 keys with my vehicle, had to buy the second one $320.00. More

Service manager was very courteous and efficient. My vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . More

Tim was a great sales person and got me in a great car! I appreciate his hard work in getting me what I needed in a used car. appreciate his hard work in getting me what I needed in a used car. More

Very friendly and professional Responding to any questions very promptly Explained everything in plain layman language so that I fully understand easily Overall service was excellent questions very promptly Explained everything in plain layman language so that I fully understand easily Overall service was excellent More

This department is awful! I brought my MKZ in for a spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recal spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recall. They called and said that the problem was the brake booster, which was the recall, and no charges. They called me back to tell me that they didn't fix the problem and for an additional $150, they would bleed my brakes. Nick is a coward and when I asked why it was so much, he placed me hold and had the poorest excuse for a manager pick up the phone. Pat insisted that if I wanted to pay, then he would look at it, if not come pick it up and hung up on me. I have been dealing with the Fuccillo Organization for years and I have never been treated so poorly! It's a shame that people like this will ruin the organization since this is how their managers and employees act. More

Was charged $2000 market adjustment on the price of a vehicle and the next day they are advertising the same vehicle on their website without the market adjustment. I feel like I was ripped off. Lia is n vehicle and the next day they are advertising the same vehicle on their website without the market adjustment. I feel like I was ripped off. Lia is not selling for $2000 over msrp. What gives? More