Matthews Hyundai of Schenectady

I was extremely disappointed in my experience with Fuccillo Hyundai. I found the salesperson condescending and unprofessional. On my first visit, the car I came for was sold the day before and it was Fuccillo Hyundai. I found the salesperson condescending and unprofessional. On my first visit, the car I came for was sold the day before and it was specific to a True car deal done over the phone with Kasey. I test drove another car because they said they would work with me on the price seeing the car I came for was gone. They did not do that. I left with them working on getting a car that I wanted from somewhere else. They never said they would not honor the True car deal because it came from somewhere else, and I only learned of that when the paper work was being done over for the third time when I came back a week later to see it. The first time the paperwork was done on a higher priced car I was never getting!! The sales person told me I did not need to drive the car I wound up buying because I test drove another one last week! While showing me the car I wound up buying, I was also told, "let me show you how the back seats go down because I don't want you to say (mocking me) that I never showed you". It took 4 hours start to finish on my second visit to buy the car. The sale was saved by Emily and Kevin who were very professional and apologetic, but the True car deal was not honored. If I didn't want the car so badly, I would have not continued the transaction. I'm not sure I would ever purchase another vehicle from them. The sales person should not be calling women customers honey and sweetheart, I wonder why this behavior is not being corrected. More

Tim is a wonderful salesman to work with. This is my second trip to Fuccillo this year. Everyone is knowledgeable about their positions and the service department is world class. Mike and the managemen second trip to Fuccillo this year. Everyone is knowledgeable about their positions and the service department is world class. Mike and the management team at Fuccillo work with you to get you a deal that’s beneficial for both buyer and seller. Looking forward to doing business there again in the future. More

As always everything was handled nicely! All was explained before and after! Car was seen promptly and work was done in a timely and professional manner! Completed to my satisfaction! My concerns we explained before and after! Car was seen promptly and work was done in a timely and professional manner! Completed to my satisfaction! My concerns were handled and I commend the service I received in check in as well as the tech who performed my service that being S. Braun.! More

They understood the problems, communicated the progress and fixed the problem! From the first call to schedule the appointment required meaning of loaner car, it was all done very professional. and fixed the problem! From the first call to schedule the appointment required meaning of loaner car, it was all done very professional. More

Totaram is always helpful whenever I have to get my car serviced. Took me in without an appointment. I really do appreciate everything that Fuccillo Hyundai of Schenectady has done for me serviced. Took me in without an appointment. I really do appreciate everything that Fuccillo Hyundai of Schenectady has done for me More

Our experience with Markquese was exceptional and he did a phenomenal job in helping myself and family members in getting our new cars thank you a phenomenal job in helping myself and family members in getting our new cars thank you More

Melissa Boyd was our sales person. She did an outstanding job from start to finish. I feel she went above and beyond with her customer service skills. 5 stars across the board. job from start to finish. I feel she went above and beyond with her customer service skills. 5 stars across the board. More

Chris was excellent. He was knowledgeable about the vehicles systems and functions. He explained everything very well. The deal was very straight forward and I really appreciated that. vehicles systems and functions. He explained everything very well. The deal was very straight forward and I really appreciated that. More

Business managers and salesman Carl were very thorough during the entire process . They provided excellent service and insight regarding financing. Please tell them from us how well they did, during the entire process . They provided excellent service and insight regarding financing. Please tell them from us how well they did, More

Simply did an excellent job, the finance manager really did excellent. sales person was great also. My only critique would be to make sure you ask and ask again what documenta you will need before you end did excellent. sales person was great also. My only critique would be to make sure you ask and ask again what documenta you will need before you end up with a long day spent running around. No complaints. More