Matthews Hyundai of Schenectady

Completely unhappy I gave this rating of one star simply because Fuccillo dealerships don’t honor the warranty they advertise. Bait and switch do not shop here! I gave this rating of one star simply because Fuccillo dealerships don’t honor the warranty they advertise. Bait and switch do not shop here! More

Oil change Efficient work completed in a timely manner and good customer service. Appointment was on time and service was completed promptly and correctly. Addit Efficient work completed in a timely manner and good customer service. Appointment was on time and service was completed promptly and correctly. Additional questions were also answered to customer satisfaction More

Great service Came in for service. Nick was great. Walked out with new car. Markquse was funny and witty. Luis was great helping us get loan and good deal. Came in for service. Nick was great. Walked out with new car. Markquse was funny and witty. Luis was great helping us get loan and good deal. More

It was great o pressure and pleasant Told him what I wanted did everything to make me happy Color size extra and even went the extra to get me the automatic remote starter was great Told him what I wanted did everything to make me happy Color size extra and even went the extra to get me the automatic remote starter was great More

Respectful and fair The salesperson and managers worked to meet our needs with patience, respect and fair offers with reasonable explanations. Overall, it was a better ex The salesperson and managers worked to meet our needs with patience, respect and fair offers with reasonable explanations. Overall, it was a better experience than I expected. More

Thorough and attentive to detail The staff are very knowledge and attentive to details. And kept the customer informed. The service department even drove me since repairs took longer The staff are very knowledge and attentive to details. And kept the customer informed. The service department even drove me since repairs took longer than expected. More

Basically what you think you’ll get used car shopping The first trade in offer on my 2011 pilot was $3,000. Numbers all worked up on their worksheet, payment laid out ....what?? No way - trade in value ne The first trade in offer on my 2011 pilot was $3,000. Numbers all worked up on their worksheet, payment laid out ....what?? No way - trade in value needs to at least double I suggested. Next offer was $5,000. Better, but still not enough. I suggested I’d take $5,500 and sign now for a deal on the car I was there to buy. $5,250 was “the best” offer I got on my trade ...so I left. Looked up info that night and confirmed my trade should be worth much more. Popped into Kia, across the street The next morning, and instantly got an offer of $6,500, with no negotiating! No questions asked ...didn’t even look at it - said that’s what the wholesaler told them it was worth. Please remind me again how I was offered $3,000 at Hyundai? Then, I rode down to CarMax...feel free to learn how that works if you don’t already know...and BOOM. $7,000 cash in hand. Came back to buy the (new to me) car outright at that point, and even after calling ahead by an hour and a half to let them know I was coming, I still had to wait 2 and a half hours after I got there. Some people exaggerate about how long they wait for things, but check the cameras (12/31/19 from 3:10pm until after 5:30p). I know it was busy - but come on! Anything thrown my way for the huge inconvenience? Not really. Couple of “Sorry for the wait” apologies (thanks). Not even an offer to buy me a snack out of the vending machine. Anyway ...my car seems good, and people there were fine. No complaints about them, but overall this was a so-so experience at very best. More

Prioritizes Checks car tells what is needed, prioritizes and suggests what should be done from a safety standpoint. I appreciated the honesty and explanation of Checks car tells what is needed, prioritizes and suggests what should be done from a safety standpoint. I appreciated the honesty and explanation of the work that was needed to keep my family safe on the road. More

Excellent service It might have took all day but it was worth it I got what I wanted I had great service they treated me very well they didn’t get upset when I change It might have took all day but it was worth it I got what I wanted I had great service they treated me very well they didn’t get upset when I change my mind about two or three times everybody was great I thank them for their patients . More

Great customer service Very satisfied with my new car and the customer service I received! I was given several options regarding financing . I was explained everything about Very satisfied with my new car and the customer service I received! I was given several options regarding financing . I was explained everything about my new car More