Matthews Hyundai of Schenectady

Great place to buy a car They made it easy for me. Made an appointment to do a test drive, made the purchase and they gave me a good price and interest rate. They made it easy for me. Made an appointment to do a test drive, made the purchase and they gave me a good price and interest rate. More

Failed to obtain parts required prior to my arrival I made an appointment to have the airbags replaced in my Lincoln MKX as part of a national recall. I spoke on several occasions with the Service Manag I made an appointment to have the airbags replaced in my Lincoln MKX as part of a national recall. I spoke on several occasions with the Service Manager as I needed to reschedule my appointment on one occasion. Despite this, and despite repeated communication from them that they were aware of my appointment, on the day that I arrived I spent about 30 minutes at the dealership before somebody came out and told me that they did not have the necessary parts to complete the repair. This was unbelievably frustrating as I do not have a tremendous amount of free time and I specifically took time off from work and drove 30 minutes only to find out that it was for nought. More

Effective courteous Accurate analysis of the car. Work done ina timely manner. Checked with me before doing additional work. Satisfied with the work. Would recommen Accurate analysis of the car. Work done ina timely manner. Checked with me before doing additional work. Satisfied with the work. Would recommend to dealer to anyone. More

Bought out lease Excellent help and service in completing my purchase and financing. Dave Denero is excellent and I do not hesitate to recommend him and Fuccillo Hyu Excellent help and service in completing my purchase and financing. Dave Denero is excellent and I do not hesitate to recommend him and Fuccillo Hyundai often. More

So that happened I had done bout 2 months of looking around before going to Fuccillo. And getting Derek w as my sales rep I had a very vague idea of what I wanted but I had done bout 2 months of looking around before going to Fuccillo. And getting Derek w as my sales rep I had a very vague idea of what I wanted but knew exactly how much I was willing to spend in the end he made buying my first car a breeze and really made it happen and was just the best experience I have had a dealership even when I called back with a small issue the very next day they prompt resolved it to ease my worries More

Service Easy to talk with, good price service was great, added service parts that vehicle needed to make sure customer was happy. This is third time buying t Easy to talk with, good price service was great, added service parts that vehicle needed to make sure customer was happy. This is third time buying threw fucciello. I was happy first and second time. I wiil go back again. More

Long wait! I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still d I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still did not even get an inspection and must come back. Service rep was friendly and nice but the wait was extremely too long and seems to be unnecessary since only half the service was performed. More

Our experience at Fuccillo Richard our salesperson was very helpful and patient. He did go the extra mile to find exactly what we were looking for. Also, the credit manager wa Richard our salesperson was very helpful and patient. He did go the extra mile to find exactly what we were looking for. Also, the credit manager was very helpful too. He needed certain information which we obtained for him to allow us to get the zero percent financing for our new 2018 Lincoln Hybrid MKZ . ] We were disappointed though to learn we didn't get any extra perks from Billy Fuccillo to get a free cruise or any perks at Rivers Cadino. LOL More

Sales Good/Delivery not so much We had a nice salesman Tim. He helped up without being pushy. By the time we left we had an appointment to pick up our car the next day at 5:30 p.m We had a nice salesman Tim. He helped up without being pushy. By the time we left we had an appointment to pick up our car the next day at 5:30 p.m. We were told we would be in and out within 15 minutes. Upon arrival the next day, it was as if they'd never heard our name before. Paperwork was not completed and we sat there waiting for an hour for it to be done and despite our asking about it repeatedly, they were clearly in no hurry. This is not good customer service. Our paperwork should have been done and ready to go by 5:00p.m. We felt our time was not valued once they had our commitment to spend thousands of dollars on a car at their dealership. For this reason I would be reticent to recommend them. Simply not how you treat customers. Very disappointing. More