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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,481 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,481 Reviews of Matthews Hyundai of Schenectady - Service Center
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January 09, 2025
Terrible customer service. Very little communication and no urgency. Car was there 6 days for a new tire. Seemed like they did not want my business even though I have been usi Very little communication and no urgency. Car was there 6 days for a new tire. Seemed like they did not want my business even though I have been using them since 2021. Will be looking for someplace else for service moving forward. More
by JUSTINA.TREVENTI
Verified Customer
January 09, 2025
Staff was great when I purchased the vehicle. Welcoming, friendly, informative. Great all around vehicle service. Welcoming, friendly, informative. Great all around vehicle service. More
by ramsofstlouis
January 09, 2025
They were fast and friendly. I was happy with the service. Would recommend them to others. I was happy with the service. Would recommend them to others. More
by IMRAN.S
January 08, 2025
Excellent and patient salesman. I too would like to have had more explanation on how to use the functions (sometimes the book is not so "self" explanatory. I have bought my last 4 c I too would like to have had more explanation on how to use the functions (sometimes the book is not so "self" explanatory. I have bought my last 4 cars from this dealership. More
by JALLEN39
Employees Worked With
Dave Bibo - Salesman
January 06, 2025
Always excellent customer service. I’ve never had any complaints plus I’m kept up to date on my vehicle and it’s very great when your service provider ask if you have any questions. I’ve never had any complaints plus I’m kept up to date on my vehicle and it’s very great when your service provider ask if you have any questions. More
by M_HOUSEN
January 05, 2025
Howard was veryy helpful and polite as always! Always a pleasure coming to Hyundai for services. Always a pleasure coming to Hyundai for services. More
by AlexisCoy95
Employees Worked With
January 05, 2025
It's a good dealership so far. I think it should the staff should have smiles on their faces. Especially when being approached or walking by. I think it should the staff should have smiles on their faces. Especially when being approached or walking by. More
by Benitez518
Employees Worked With
Not sure
January 05, 2025
Matthew's Service Center has always been great with making appointments and accommidating your schedule. They are happy to answer any questions, courteous and very friendly as we'll as knowledgeable wi making appointments and accommidating your schedule. They are happy to answer any questions, courteous and very friendly as we'll as knowledgeable with your vehicle.The service has been top notch! We're glad we chose Matthew's. More
by llinman423
Employees Worked With
Other Employees :
Jake Shaw, our salesman, was a pleasure to do business with. He was VERY knowledgeable about all aspects of the vehicle. He was courteous and friendly and explained everything in detail and has been continually supportive. , NICK MEGAS
January 04, 2025
Nice service and great support always I am vary happy to take a service form Matthew Hyundai take a service form Matthew Hyundai More
by Daljeetkr90
January 04, 2025
Horrible. Rude service advisor. Was told lies constantly. Never called to let me know the status of my vehicle. Sends you a text link to be able to communicate Rude service advisor. Was told lies constantly. Never called to let me know the status of my vehicle. Sends you a text link to be able to communicate, then doesn't respond when you try to reach out through that link. Didn't even acknowledge me when I walked in to pick up my vehicle. Didn't even try to explain what was done to my vehicle. Just handed me the paperwork without saying a word. No sorry, no have a nice day, nothing! Complete awkwardness. More
by ERIC_LINCE
Employees Worked With
