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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,526 Reviews

1,526 Reviews of Matthews Hyundai of Schenectady - Service Center

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January 25, 2025

Is a awesome dealer and they got excellent people working there, Simple like Dejon good guy More

by fuentes.miguel4347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We’re so glad to hear you had a great experience with Dejon! Thank you for your business and the great review!

January 24, 2025

It was fine place which could set appointments on the weekend Nothing else to say More

by Stenard.john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi John- We’re so glad to hear you had a great experience with us! We appreciate your business!

January 24, 2025

Dominique has gone above and beyond to help me. And I appreciate all the hard work the mechanic and technicians did on my car More

by Chimeora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Shaw
Jan 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We’re so glad to hear you had a great experience with Dominique! Thank you for your business and the great review!

January 23, 2025

Howard did all he could for me. Hyundai corp needs a complete overall in how it handles their dealership recommendations and customer car. More

by n.f.antenucci
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We’re so glad to hear you had a great experience with Howard! Thank you for your business and the great review!

January 21, 2025

I have been waiting for more than 2 weeks for the installation of the hitch. When I heard and they promised me a full coverage, they changed their words from $498.98 to 50% off ($299.49). Today, I re More

by ZAHDANELIZABETH@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEREMIAH HUNTER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hicks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Bauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

January 19, 2025

Very courteous, answered all our concerns, helped me figure out an option on my vehicle. Very happy with my service More

by KOERNERLDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi, Thank you for the 5 Star Review and your business!

January 19, 2025

Great service. Staff very polite and knowledgeable. . Did not wait long. Service area was clean. More

by Marisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Hyundai of Schenectady responded

Hi Marisa, Thank you for the 5 Star Review and your business!

January 18, 2025

I had a problem and they never called me back waited on hold for 45min. Still none answered. I'll never go back there More

by vanschaacklinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A female in the service department
Mar 27, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

January 17, 2025

You people are the biggest nuisance. How many reviews do you need in one week. No I'm not going to finance another car from you guys, once this is paid off I'm driving it until it dies More

by ZELENKEJ
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

People were very kind and got me taken care of in 15 minutes service was eccellent More

by Stuart.kletter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Matthews Hyundai of Schenectady responded

Hi Stuart- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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