Matthews Hyundai of Schenectady - Service Center

I had a great experience, it was professional, efficient and the customer service was great. Plus, my issue was resolved. and the customer service was great. Plus, my issue was resolved. More

Service appointment went very smoothly, from the efficient scheduling to the short wait time for my vehicle to be worked on. efficient scheduling to the short wait time for my vehicle to be worked on. More

I feel the sales staff are more interested in pushing sales instead of customer satisfaction. Service was at least attentive though couldn't fix any of my concerns. Need to drive back and do a test drive sales instead of customer satisfaction. Service was at least attentive though couldn't fix any of my concerns. Need to drive back and do a test drive, then maybe get the issues repaired. More

Awesome job thanks you for the work and the reception men hilarious thanks for my services hilarious thanks for my services More

Nick in the repair service center has been a great help with me and my car . with me and my car . More

Nick in the service department is fantastic to work with! Would highly recommend this place! Would highly recommend this place! More

Very good communications. Excellent service. I would recommend this dealership to all my friends. Nicholas Fear is an excellent service dept. mgr. Excellent service. I would recommend this dealership to all my friends. Nicholas Fear is an excellent service dept. mgr. More

I purchased a Hybrid Tuscon 1 year ago. The salespeople were fantastic and worked with me every step of the way. UNTIL...... the sale was complete. The service department is the WORST I hav The salespeople were fantastic and worked with me every step of the way. UNTIL...... the sale was complete. The service department is the WORST I have ever dealt with. I scheduled my first oil change and waited 3 hours for it to be completed. The next service was for my yearly inspection and routine maintenance. I was told it could take a little while as they were short staffed, totally understandable. I paid and once I arrived home, I realized they never changed my inspection sticker! They also never updated my oil change????? I called and was simply told to bring it back since I already paid for it. WHAT??? They never did anything to my vehicle except change my windshield wipers, ok so I figured because of their error I could drop it off and maybe get a loner- NOPE. So next issue - My check engine light comes on and I now need to schedule again, I explain this is under warranty and I am working crazy hours and will need to use a loaner vehicle while they diagnose the issue. I was told it could take several hours again. The service manager informs me that they cannot help me with a loner, but I could call around and rent one. They also could not get me scheduled for a check engine light for 3 weeks. I find it hard to believe that they could not accommodate me with 3 weeks' notice. When I purchased the vehicle, I was also told that they have a fantastic service department and loaner vehicles were always available during servicing if they had notice. The end result is while I was on the phone with the service manager, I made an appointment with Jeep Armory. I will congratulate myself on my new vehicle and I will NEVER be dealing with anyone from this group again. Bes of luck to anyone who falls for the buy and then needs service. More

Cooperative and efficient from the minute i arrived until I left with car repaired. Bye I left with car repaired. Bye More

Nick Fear did a fantastic job with our vehicle. He pinpointed the problems and had it taken care of promptly. Great service. He pinpointed the problems and had it taken care of promptly. Great service. More