Matthews Hyundai of Schenectady - Service Center

There was no drive in bay for service and I was confused s to where to park. The waiting area was very uncomfortable for customers. Not an experience expected for a luxury line of vehicles such as Lincoln. s to where to park. The waiting area was very uncomfortable for customers. Not an experience expected for a luxury line of vehicles such as Lincoln. More

For the past seven years I have been bringing my car back here to be serviced. I find the service managers to be be friendly, fair and honest people. back here to be serviced. I find the service managers to be be friendly, fair and honest people. More

Thank you for the service and not so long wait. Also for communicating with me about my cars needs and not pressuring me into getting work done that isn’t super duper critical. I hate that. communicating with me about my cars needs and not pressuring me into getting work done that isn’t super duper critical. I hate that. More

Piece of trim flew off my car and I had fears that it would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. would not have been covered by Hyundai’s Bumper to Bumper Warranty based on experiences from other Hyundai dealerships of what I heard from friends. Service Advisor took a look at my car and immediately ordered the part for replacement. Called me to schedule an appointment to remove and replace the trim when the part came in- arrived for my appointment and they were done in 15 mins! While they are farther away from me, the service and “stand by their product” customer care is unparalleled. I will take the extra time to travel to Fuccillo for all my service needs after this experience! More

Very friendly and professional Responding to any questions very promptly Explained everything in plain layman language so that I fully understand easily Overall service was excellent questions very promptly Explained everything in plain layman language so that I fully understand easily Overall service was excellent More

Service manager was very courteous and efficient. My vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . More

This department is awful! I brought my MKZ in for a spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recal spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recall. They called and said that the problem was the brake booster, which was the recall, and no charges. They called me back to tell me that they didn't fix the problem and for an additional $150, they would bleed my brakes. Nick is a coward and when I asked why it was so much, he placed me hold and had the poorest excuse for a manager pick up the phone. Pat insisted that if I wanted to pay, then he would look at it, if not come pick it up and hung up on me. I have been dealing with the Fuccillo Organization for years and I have never been treated so poorly! It's a shame that people like this will ruin the organization since this is how their managers and employees act. More

Great customer service. Nick is the best. Everything was done on time and I was out of there in less than an hour. Definitely recommended. done on time and I was out of there in less than an hour. Definitely recommended. More

Fast service but waiting area extremely poor. No refreshments or coffee. Limited seating and bathrooms not clean. There was some additional outdoor seating and mask use was good. refreshments or coffee. Limited seating and bathrooms not clean. There was some additional outdoor seating and mask use was good. More

The staff and the manager were extremely rude and disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed on my car do I think that he would be responsible for it!? It was extremely rude and disrespectful to speak with any customer especially a woman like that.The engine took three weeks on my car to repair and not one time did they call me I called them every time to find out the status and each time they were rude whether it was due to being understaffed or not I still Deserve to be treated and talk to respectfully. Fucillo Hyundai of Schenectady has the absolute worst reputation and they continue to stand on that More