Matthews Hyundai of Schenectady - Service Center

I had such a horrible experience I got my husband involved. He said he knew the manager from the past and that didn’t help either. Left my car there for almost a week and they didn’t diagnose it involved. He said he knew the manager from the past and that didn’t help either. Left my car there for almost a week and they didn’t diagnose it correctly. Had to have it towed back for not starting then when I picked it up my backup camera wasn’t working and then they ran that repair they my 3rd party warranty and made me pay the deductible when they broke it. Not returning there for service However my husband did say we were tested with respect by the service advisor Ram More

Had a service date for 03/01 at 10:30am and was engaged by an extremely aggressive manager (Michael), and another manager (Nick) who stated to me in the Service Department: "just get the xxxx out of here!" by an extremely aggressive manager (Michael), and another manager (Nick) who stated to me in the Service Department: "just get the xxxx out of here!" Your managers are so unprofessional and are such an embarrassment to this dealership. Anyone who oversees these people,should be truly ashamed, and both need to be removed from their employment ASAP!! Purchased two brand new vehicles at this dealership in the last nine years, and will NEVER do any business there in the future. I'm also informing everyone and anyone I hear looking to purchase a new vehicle, stay away from Fuccillo Hyundai of Schenectady!!! Will also be addressing Hyundai Corporate Office with a certified letter outlining the entire episode. More

I purchased my Kona here in 2019 - the purchase was a smooth and what I felt fair deal. I’ve decided to have the car serviced here and so far I’ve had three oil changes and some filters changed. Each s smooth and what I felt fair deal. I’ve decided to have the car serviced here and so far I’ve had three oil changes and some filters changed. Each service was fairly quick and prices fair - they even sent me a few coupons. And I particularly like the short video of each service/inspection. More

I was a little disappointed that I bought a car at your dealership a few months ago that had a loud blower motor and when I brought it in they wanted to charge me to pull it apart to look at it. I am in th dealership a few months ago that had a loud blower motor and when I brought it in they wanted to charge me to pull it apart to look at it. I am in the market for another vehicle and have liked cars on your lot but am very hesitant about buying another car from your dealership. More

Very helpful and friendly. Service was completed within the time estimated, cost was quoted including all fees, no hidden fees were charged to me. Car drives much better now after their service. the time estimated, cost was quoted including all fees, no hidden fees were charged to me. Car drives much better now after their service. More

I loved the experience. Had a wonderful service. The service rep guided me well and made appropriate suggestions. The only thing missing is the discounts for regular customers like me. service rep guided me well and made appropriate suggestions. The only thing missing is the discounts for regular customers like me. More

I came in for a warranty issue, The check engine light came on. They thoroughly checked it out and determined what the problem was. I was pleased with how they helped. came on. They thoroughly checked it out and determined what the problem was. I was pleased with how they helped. More

What a helpful experience during these times. Excellent service. I was met outside and received a video from the technician showing my vehicle and the work that was done. Nick Fear was excellent setting m service. I was met outside and received a video from the technician showing my vehicle and the work that was done. Nick Fear was excellent setting me up at both drop off and pick up. More

Guys fixed my problem, listened to me when I explained the issues and even set me up with an excellent loaner while mine was in the shop. the issues and even set me up with an excellent loaner while mine was in the shop. More

They are always very professional and will always make sure the customer is satisfied. I have purchased two vehicles from them and would recommend them to anyone who is looking for first class treatment. sure the customer is satisfied. I have purchased two vehicles from them and would recommend them to anyone who is looking for first class treatment. Going forward my dealer will always be Fucillio. I am also in love with my Lincoln. More