Matthews Kia of Schenectady - Service Center

Brought my Sportage in for service and the actual cost and time to complete were even better than the estimate. Great work, done quickly! Thanks! and time to complete were even better than the estimate. Great work, done quickly! Thanks! More

I had a 2012 Kia Sedona for 5 almost 6 years. Never had any major issues with it. It ran great. Paid off the loan in September. Was planning on using the extra money towards credit cards. In October I brou any major issues with it. It ran great. Paid off the loan in September. Was planning on using the extra money towards credit cards. In October I brought the van to Fuccillo Kia in Schenectady for a recall. I don't know anything about cars myself, but the recall had something to do with the fuel system (my receipt says fuel delivery pipe). About a month later the van stalled on the way to the store. I turned back the key and tried to restart the engine. It tried to start. It would even start up and then shut off again after a few seconds. I called my Uncle and he came and looked at it. He said it sounded like it wasn't getting fuel to the engine. I thought back and remembered about the recall and had the van towed up to Fuccillo. They said it didn't have anything to do with the work they did on it. I waited to hear back from them about the issue and nothing. Called them, they said they hadn't had a chance to look at it yet. So, tell me how they knew it didn't have anything to do with what they previously worked on, if they hadn't looked at it yet. Anyway, for 2 weeks every time we called about the status of my vehicle, we were told, "I'm sorry, we haven't had a chance to look at it yet." They said they were short staffed. When they did FINALLY get to it, we were first told it was the fuel pump. Then they called back again and said it wasn't the fuel pump it was something else. I don't know what it was, but it was going to cost $2000 to fix and if they started taking things apart and found more issues it would cost more...according to them. My guess is, it was whatever they "fixed" for the recall. However, like I said, I don't know anything about that kind of stuff. So, we decided to see if they would give us anything for a trade in. My mother drove me to Fuccillo, they gave us $500 for the trade in. Fine. Whatever. Got a 2016 Honda Odyssey. Hadn't even had it a whole month and something was going on with it already. Had it towed to Fuccillo because that was where we bought it and it was supposed to be under the used car warranty. We called ahead of time to let them know we were bringing it in. The next day, they tell me I'm better off taking it to a Honda dealer. So, I had it towed...again. The Honda dealership tells me the radiator hose came off and the clamp wasn't on it. He said he called Fuccillo to talk to them about it. I don't know the details of the conversation, but he said they weren't very nice to him. I do NOT reccomended this place to anyone. Please, save yourself the hassle and go somewhere else. Sure they may be nice when you are buying a vehicle from them, but after that forget it. I'm reporting them to the Better Business Bureau. We shouldn't have had to pay over $300 (for the fix plus the second tow) to get a $2 clamp put on a hose that they should've made sure was good before selling the vehicle. They have lost me as a customer. My mother, who has purchased 7 vehicles from different Fuccillo locations over the years, also said she will not buy from any Fuccillo again. The salesperson we worked with is not on the list so I chose one at random because it wouldn't let me not choose one. The person we worked with is Matt. I do not remember his last name. More

Very disappointed with my recent visit to Fuccillo Kia in Schnectady !! Took my vehicle in for an inspection, service tech Eduardo who worked on my vehicle said it would not pass inspection due to a list of Schnectady !! Took my vehicle in for an inspection, service tech Eduardo who worked on my vehicle said it would not pass inspection due to a list of issues which were going to cost me about 2000 dollars. Took my vehicle someplace else to get a 2nd opinion and there was not one thing wrong with my vehicle and it passed with flying colors. This jerk at Fuccillo was trying to take advantage of me, think again buddy!! I guess your dealership likes to do shady business!! More

My fourth Fucillo car in a row. Lance in Service at Amsterdam Dealership is the reason we keep coming back. Also, my current salesman Woody is a great credit to your company. Great Guy. Amsterdam Dealership is the reason we keep coming back. Also, my current salesman Woody is a great credit to your company. Great Guy. More