Back

Matthews Kia of Schenectady - Service Center

Schenectady, NY

1.7
141 Reviews

141 Reviews of Matthews Kia of Schenectady - Service Center

Sort by
July 11, 2020

Customer service is very good thank you for helping we really appreciate and we will recommend Kia dealer so anyone who need a vehicle thanks More

by LALMAN349
Recommend Dealer
Yes
Employees Worked With
Vanie Yassim
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2020

Fuccillo Kia is the best place to buy a car it's like a big family in there I love coming fuccillo Kia service department to fix my optima that's my third car and I'm very happy More

by OPTIMA926
Recommend Dealer
Yes
Employees Worked With
C J, Carol, Rob, Veronica
Jul 09, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for the awesome feedback! I am so glad you had such a positive experience with our Service Department! Please let us know if you need anything in the future! Krystin Strand Customer Relations Manager (518) 847-0800

July 08, 2020

Having to return made me question everything but the second time around staff was friendly professional and explained everything to me! They told me I would be there for a while but I was in and out. An More

by JMVB270273
Recommend Dealer
Yes
Employees Worked With
Kenneth in service
Jul 09, 2020 -

Matthews Kia of Schenectady responded

I am so glad we were able to give you a positive experience, though I am sorry that your first was not ideal! Please let us know how we can continue to improve! Krystin Strand Customer Relations Manager (518) 847-0800

July 08, 2020

maint on 2017 soul always able to get right in with exteneded service hours,sales and service always go above and beyond to insure everything is explained,very thorough More

by EDD3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cj fonda
Jul 09, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for the awesome feedback! Please let us know if you need anything in the future! Krystin Strand Customer Relations Manager (518) 847-0800

July 05, 2020

Always prompt service I never have any issues. All three of my kias were serviced there will continue to purchase and use the service keep up the good work More

by MTJC49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Sanigular
July 02, 2020

excellent service always. always best of service with any car that i have brought in the other car was from Lia Kia which i bought in 2006 and you always kept it running so t More

by AHARDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
can not remember names.
Jul 08, 2020 -

Matthews Kia of Schenectady responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Kia of Schenectady was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Ed Dupuis, edd@fuccillo.com

July 01, 2020

My car went in at the appointed time and it took exactly how long the service agent said it would. I was pleased with the service department. It was easy to make an appointment. More

by POLLY ORTIZ
Recommend Dealer
Yes
Employees Worked With
Kenneth Morrison.
Jul 01, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Kenny in service makes Fuccillo! He was very helpful. He was great at calling us and returning phone calls. Thanks so much for making a frustrating car issue turn out to be a great ending. Would definitely More

by DKJHMENDEZ
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 30, 2020 -

Matthews Kia of Schenectady responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Very well managed. People were knowledgeable, friendly, courteous and competent. They are up to date with their computer skills. Making appointments for service are easy and done well More

by tkomalley13
Recommend Dealer
Yes
Employees Worked With
Edward Dupuis
Jun 30, 2020 -

Matthews Kia of Schenectady responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Great customer service every single time I go in to the dealership I’m not I’m pleased with the service as usual wonderful people thank you More

by SEANKUM61
Recommend Dealer
Yes
Employees Worked With
Ken Morrison, Andrew Porter
Jun 30, 2020 -

Matthews Kia of Schenectady responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ed Dupuis, edd@fuccillo.com