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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
266 Reviews

266 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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December 16, 2024

Worked only with Andy in my lease transaction. He was helpful with my questions and even worked late so I could leave that same day with my Outlander. He also took time to help me with some digita More

by tkla750712
Recommend Dealer
Yes
Employees Worked With
Andy Husch
Dec 17, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Andy! Thank you for your business and the great review!

November 22, 2024

As part of the 90Kmi service on a VW TDI, I asked for a tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressur More

by Jim
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darby Matthews
Nov 26, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to TellUs@matthewsauto.com.

November 12, 2024

Thankyou was a pleasure ! Made my car buying easy ! And my sales person was awesome ! More

by strawberrys8201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 04, 2024

Always able to schedule an appointment in a timely amount of time. Staff is very friendly! More

by dbender1@stny.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 01, 2024

Love the great service department! !!!!! Jared Galusha always makes sure you are well taken care of and takes care of any questions and concerns. More

by CAMIF143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared galusha
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Jared! Thank you for your business and the great review!

October 31, 2024

I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 29, 2024

Quick, effective service and brake replacement. Was kept informed of work needed and recommended by service tech. More

by chevelle114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salsbery
Oct 29, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 22, 2024

Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! More

by wbennett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

HI, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

October 13, 2024

I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery. More

by SAM3968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi SAM3968, We appreciate your continued business and the 5 Star Review!

October 10, 2024

My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job. More

by larry.grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for choosing Matthews Volkswagen for your recent service appointment! We appreciate your business and the 5 Star Review!

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