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Matthews Mitsubishi Planet PreOwned - Service Center
Vestal , NY
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center
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August 13, 2024
The issue they fixed is still not truly fixed! They also installed a used part without my knowledge or consent! They had to keep my car for an extra day and refused to provider a loaner. They also installed a used part without my knowledge or consent! They had to keep my car for an extra day and refused to provider a loaner. More
by KBUCK1292000
Verified Customer
August 04, 2024
Jim Morse and crew are the Best, I have never been treated so well, they go beyond expectations. treated so well, they go beyond expectations. More
by mkmds
July 30, 2024
The staff was very helpful and professional, and got the parts & repairs taken care of in one day! parts & repairs taken care of in one day! More
by tasber5
Employees Worked With
June 13, 2024
Great service department very customer focus. They made me feel like I was the most important person. They made me feel like I was the most important person. More
by alexpalmieri
Employees Worked With
June 04, 2024
In past had a good experience. . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlie . this last visit they had my car all day and when I checked in around lunch time it had not been looked at … I had made the appointment a week earlier… I was having the exact same issue as the recall repair they had done less then a year earlier. When I had made the appointment the service person said if I leave it for the day they will look at it and get it taken care of …. I realize things get busy but I had an appointment… at 4 pm I called back and was told no one has looked at it yet … so I said just put keys in it and I will come get it as I live about 1 hour away . Then after being on hold on and off after a couple transfers .. they supposedly looked at it and saw nothing wrong and wanted me to get an unnecessary 700$ tune up .. not taking into consideration what I had told them about what the car was doing .. I politely declined the service reminded them I at that point asked them already to just put keys in car and I was on way to get it .. then they wanted to charge me a 165 $ fee for plugging it in and seeing what was wrong again after I said I was on my way to get it and lock it up … eventually they took off the charge after talking with manager .. I listed to how you could get service done just by bringing car in on commercials they played when I was in hold .. I had an appointment and dint get giid service at alll More
by calkins12003
Employees Worked With
June 04, 2024
Prompt service professional approach close by easy access clean welcoming friendly staff great hours on tim clean welcoming friendly staff great hours on tim More
by ovalman
June 03, 2024
Matthews made it easy from start to finish. Our truck is running great and we couldn’t be happier. If you’re looking for a reliable worry free experience then definitely choose Matthews! Our truck is running great and we couldn’t be happier. If you’re looking for a reliable worry free experience then definitely choose Matthews! More
by SHAVONREILLY
May 23, 2024
My appointment was right on time every thing that needed to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized to de done was. Everyone was very pleasant the service center and waiting area were very clean and organized More
by smithguitarman
Employees Worked With
May 18, 2024
My problem is still happening. I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage I’ll have to bring it back. It’s a rattle like something is loose on the undercarriage More
by aearle9999
Employees Worked With
