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Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,345 Reviews of Matthews Nissan of Clay
September 08, 2018
sales great, service not so much While they were helpful in securing our new car, the car's windshield had a chip in it that we did not notice before leaving. We had phone problems, s While they were helpful in securing our new car, the car's windshield had a chip in it that we did not notice before leaving. We had phone problems, so the dealership may have had problems contacting us. We contacted them again and they said they would handle it , We have not heard anything from the dealership and we contacted the salesman, Moody the sales manager for used cars and we talked to the service people. No one has contacted us to address this issue. Bottom line is if they wont fix this small problem on the week of the sale, how do I trust them with service. If I cant trust them with service, why should I buy from them in the future. I am in the market for a place to buy cars and have them serviced in the same place. I guess it not them. More
by HAKES344@hotmail.com
Verified CustomerEmployees Worked With
Moody sales manager, service department, William Holleran
September 07, 2018
Great The car was great and the process wasn’t long at all. The employees were very helpful and i really needed a car now haha The car was great and the process wasn’t long at all. The employees were very helpful and i really needed a car now haha More
by STEPHONLITTLE47
Employees Worked With
Marc Spatola
September 07, 2018
Courtious and professional staff. The staff made three attempts to contact me early in the morning about my car. Do to my work I did not hear my phone ring. I appreciate their due dili The staff made three attempts to contact me early in the morning about my car. Do to my work I did not hear my phone ring. I appreciate their due diligence. I was fully informed about all required work and suggested repairs. I bought my car at this dealership in December of 2014. From the beginning till now I have had only the best treatment and service. Thanks to all that work there. More
by dmoff771
Employees Worked With
Nancy in service
September 07, 2018
Very happy! Very helpful when I had issue with my car. I called the service dept and they told to come right in. They fixed the problem! Very helpful when I had issue with my car. I called the service dept and they told to come right in. They fixed the problem! More
by JEFFCHARLES21
Employees Worked With
Robert Hope
September 07, 2018
Oil Change Went in for my first oil change on my 2017 Rogue and was treated great . The service advisor took care of me instantly and showed me where to wait. Af Went in for my first oil change on my 2017 Rogue and was treated great . The service advisor took care of me instantly and showed me where to wait. After awhile she came to get me, had me sign a few papers, walked me to my car and I was on my way More
by GARYSHEER6
Employees Worked With
Didn't get any names
September 06, 2018
Mandel was awesome. He listened to what interested me. Then helped make the whole process, a great experience. I sent my grandaughter to you a year ago. was awesome. He listened to what interested me. Then helped make the whole process, a great experience. I sent my grandaughter to you a year ago. More
by ADAIREHULL
Employees Worked With
Mandel Robinson
September 06, 2018
My 9th try to fix issue however, first attempt by Fuccillo I have been trying for 18 months to get help with an engine issue with my 2017 Titan. Four service centers later and with the help of a Tech rep from I have been trying for 18 months to get help with an engine issue with my 2017 Titan. Four service centers later and with the help of a Tech rep from Nissan, I think, the issue has been resolved. Your tech was amazing, your Service Coordinator, Samantha, could not have been more helpful. More
by KIOWA397
Employees Worked With
Samantha Hall
September 05, 2018
Always a pleasant experience when I come in your Dealership The staff is knowledgeable, always polite, helpful when I come in. I always get important details from the sales rep about the vehicles that I have q The staff is knowledgeable, always polite, helpful when I come in. I always get important details from the sales rep about the vehicles that I have questions on. More
by MDEMONG
Employees Worked With
Steffanie Bergman, Mandel Robinson
September 05, 2018
Buying experience Zak was an amazing salesman and made everything I wanted happen! Nissan should be proud that they have a dealership that holds true to their mission! Zak was an amazing salesman and made everything I wanted happen! Nissan should be proud that they have a dealership that holds true to their mission! More
by DAWNSKIDDYKINGDOM
Employees Worked With
Zak
September 05, 2018
Friendly and professional I researched many cars and dealers online first. Fucillo’s was open on Labor Day and responsed to my online query in minutes. Everyone was nice and he I researched many cars and dealers online first. Fucillo’s was open on Labor Day and responsed to my online query in minutes. Everyone was nice and helpful and made it a less intimidating process. I bought a Forte with Marc S.’s help and he was professional and didn’t pressure me. I had a good experience overall. More
by Anonymous
Employees Worked With
Marc Spatola
