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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

January 25, 2019

It was ok not too bad It was not too bad they can do better they take there time to do things not in a good way and they are not welling to give you any extras to close a d More

by MUSTAFAASLAM121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Ispahani, Mike Pannozzo, John Annesi
Jan 25, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback. Unfortunately we were unable to include the items like rear cargo mat, bumper protector and another set of wheels at no cost. If you wish to purchase these items we would happily sell them to you at a discounted price through our parts department. We hope you enjoy your new vehicle and look forward to assisting you with the purchase of any of the additional desired accessories.

January 24, 2019

service Fuccillo service dept is always ready for you to drop your vehicle off. Service is done in a timely manner.Always told results of service. More

by rccabin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart
Jan 25, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle with our shop and for taking the time to leave your great review.

January 24, 2019

Excellent Rob Burghardt does a great job. Excellent customer service skills. Work done as promised and timely. Best service shop around. Thank you Fucillo More

by bbilello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart
Jan 25, 2019 -

Matthews Nissan of Clay responded

Thank you for the awesome review! We appreciate your business and hope to see you again.

January 24, 2019

Not satisfied Vehicle came back with more issues than when it went in. Not sure of knowledge of technicians and troubleshooting efforts. There is a reason a vehicle More

by Frustrated
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronny Burghart, Matt Taylor-Netzband
Jan 25, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback. Because your vehicle was recently towed in due to a no start issue, our diagnosis suggested a charging of the battery to resolve your concern. Because charging the battery resolved the concern of what the vehicle was brought in for, we closed our repair order on your vehicle. If you are having other problems with your vehicle we suggest scheduling a time to bring it back in so that our technicians can address these issues properly. Please feel free to contact our service team at (315)944-3200. We hope to be able to resolve your additional concerns.

January 24, 2019

Great customer service Ronny and crew is the best example of what customer service should be! Ronny spent the time to show me features on the car that was so helpful!! He More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart
Jan 25, 2019 -

Matthews Nissan of Clay responded

Thanks for the awesome 5 star review. We appreciate you choosing to service your vehicle with us and look forward to working with you again in the future.

January 22, 2019

Best service a man can receive First time coming to this dealership to service my car and I couldn’t complain one bit. Employees kept coming in and checking on me and offered many s More

by anasmozeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Jan 23, 2019 -

Matthews Nissan of Clay responded

Thank you for visiting our store and for the awesome review! We are so happy that your first experience was a great one and look forward to offering you an excellent service experience every time you return to us. Thanks again and safe travels.

January 22, 2019

Experience at Fucillo Nissan Had my car serviced at Fucillo Nissan of clay 5 stars all the way. Great service very fast and informative all the way. I did not need a ride but was More

by rkriesel1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ryder, Vincent Dierkes, Peter Ciambriello, Matt Ryan, Edward Murray, Nancyanne Barletta, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband, Brandon Phenes
Jan 23, 2019 -

Matthews Nissan of Clay responded

Thank you for the all around awesome review! We appreciate your business and look forward to continually offering you a fantastic experience every time you visit us. We look forward to seeing you again in the future.

January 21, 2019

AWESOME Front door to existing was awesome experience very friendly and knowledgeable with my vehicle and showed me a few more things about it Thanks Guys More

by Tavia68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Ispahani
Jan 22, 2019 -

Matthews Nissan of Clay responded

Thank you for the great review and for choosing to service your vehicle with out team.

January 20, 2019

Excelent the atention a very profesional in service más time The experience is very good más the person with me atention is very profesional and my car has a good check for the future o More

by rlunita23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Jan 22, 2019 -

Matthews Nissan of Clay responded

Thank you you for your excellent rating and great review. We appreciate your business.

January 20, 2019

Longest Trip Thank you to the service team for squeezing us into their busy schedule after we needed an emergency tire repair. We were a little frazzled from a fla More

by winter19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart
Jan 22, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle with our team and trusting in us to get you back on the road quickly. Safe travels.

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