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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

December 29, 2018

The sales staff at Fuccillo was professional and knowledgeab Sam was very personable throughout the transaction and patient explaining the vehicle's electronics. My only complaint is that the bed of the truck a More

by KKRAFFT5055
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryder, Brendan French, Karen George, John Annesi
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the review and for your business. We hope you enjoy your new truck!

December 29, 2018

Very satisfied Mandel was not pushy at all and got me into the exact car that I wanted. My wife and I were offered water and never felt uncomfortable Throughout the More

by DSTUPER123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandel Robinson
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review and for your business. We hope you enjoy your new vehicle and look forward to working with you again in the future.

December 29, 2018

Good experience Friendly non pushy people. They didnt have my running boards in stock, had to order said it woyld be 2 weeks. Finance never got my payoff but it all w More

by BILL_ROX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Spatola, Mike Pannozzo
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for your business and for your review. We hope we are able to offer you a 5 star worthy experience during your next visit and hope you enjoy your new vehicle.

December 29, 2018

Excellent customer service at your service center! Sales experience was not so great - however the service center is wonderful. Sales staff needs to be more attentive to the wants and needs of the cust More

by CBROZAIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Dec 31, 2018 -

Matthews Nissan of Clay responded

We appreciate your constructive criticism regarding our sales staff, but are happy to read that you enjoyed your service experience with us. We are always looking to improve our process and hope that we are able to offer you an excellent experience whether regarding sales or service in the future.

December 29, 2018

Service review They were able to drive us to the book store while we waited :) the courtesy car driver is a hidden treasure for the dealership . So kind More

by mcostigan75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review and for choosing to service your vehicle with us. We are happy to hear you took advantage of our courtesy shuttle and hope to see you again in the future. Safe travels.

December 29, 2018

Fast courteous and professional Wow what a pleasure it was having my car serviced at the Liverpool ny location. My recall was taken care of with no problems. When I handed my keys to More

by BUMZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancyanne Barletta, Andrew Trombley, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the awesome review! We strive to offer a painless experience for all of our customers. We thank you for choosing to service your vehicle with us and look forward to seeing you again in the future.

December 28, 2018

Great service If it wasn't for Peter I wouldn't of purchase my truck. He has always treated the wife and I with respect. I just took my truck in and Peter got us More

by JAMESCLARK27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review and for choosing to purchase through our dealership. We hope you enjoy your new truck and look forward to working with you again in the future.

December 28, 2018

Supburb customer service I cannot day enough about the wonderful experience in leasing the new Nissan.. I was informed in each step of the purchase and trade and every conside More

by MKORR1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was also greeted by the general manager and the owner (Billy Fuccillo jr)Which I found impressive that they took the time to introduce themselves during the process.. and not just sit back in their offices .. not knowing the customers .., Sam Ryder
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for your business and for the fantastic review. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Enjoy!

December 28, 2018

Oil change. Was in and out quick. Very friendly staff. They got me in and out quickly. I would highly recommend them and will come back again. The service tech was very friendly. More

by BRADPROPER.ALDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Muhamad Ashkar, Peter Ciambriello, Matt Ryan, Andrew Trombley, Ronny Burghart, Matt Taylor-Netzband, Steffanie Bergman, Mike Pannozzo, John Annesi, Maverick The Dog
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for the awesome review and for choosing to service your vehicle with us. We look forward to working with you again in the future. Safe travels.

December 27, 2018

fast and couteous they usually wash the car after serviced but I didn't get that this time. I was very disappointed in not having the car washed. I didn't take it to t More

by sassyde1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Dec 31, 2018 -

Matthews Nissan of Clay responded

Thank you for your review. We are sorry that your vehicle was not washed this time around but would be happy to resolve your concern. Please feel free to reach out to Joe at (315)944-3201 or at jalberts@fuccillo.com at your convenience.

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