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Matthews Nissan - Service Center

Vestal, NY

4.9
689 Reviews

689 Reviews of Matthews Nissan - Service Center

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February 01, 2024

Had a recall on my vehicle. Service got me in, got the part, and got it installed in a short time frame. More

by dditch0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Nissan responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

January 29, 2024

They were very helpful when I called about needing some recalls fixed. Got an appointment quickly, and Matt Taft was very helpful in identifying and explaining everything to me. More

by smg32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Taft
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 29, 2024

Andrea and Tonya listened to my concern. We set an appointment up for me to go for a road test with Marc K and verify it. They worked on the car the same day. Very accommodating. More

by greddy57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 29, 2024

Courtesy people, explains what needs to be done and what can be done at another time. Prompt service. Recommend to others. More

by nykarenv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 27, 2024

This dealership's service department is the best. I always get great response from the service writers and the service tech who works on my vehicle. More

by HAMBONE474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Delcano, Joe Johnson
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 27, 2024

Everyone is always right there ready to help out. They go over & above to please the customer.. More

by dferraro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

We truly appreciate your business and feedback!

January 25, 2024

For some reason, she’s always trying to sell me something and every time I deal with her she tries to charge me for my oil change. When I purchased my Volvo, I received oil change for the life as long as I o More

by icote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for letting us know about your recent experience. We will address and correct in an effort to provide a better future experience.

January 24, 2024

Excellent explanation, accurate check review, we went all through the checklist by using graphics and values. More

by Mego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

We appreciate the great review and your business!

January 22, 2024

Service was fast, courteous and properly done. Car is running great. The Volvo people used to always wash my car for me but u guys didn’t. Otherwise great! More

by sunitajaen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

January 20, 2024

Work done on time and as promised. Tonya was very helpful when I had questions More

by trhanyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Sitkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Nissan responded

Thank you for the great review and your business!

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