Maus Acura of North Tampa - Service Center

Maus Acura Service Department is honest and considerate. They are thorough with my vehicle and respond to questions quickly. Special shout out to Tony W.!

Got my schedule maintenance service. Waiting time reasonable, waiting area clean and comfortable. My advisor Antonio White was great, friendly and very understanding with my concerns.

Warm and welcoming to customers. Nice waiting area.Only wish labor and parts prices could be less expensive. Love the loaner car programm, very convenient.

I received great service. I was seen quickly and was given a loaner vehicle. I would rate this dealer overall with 5 stars, but the service was pricey.

Just took my 2020 RDX for A1 service and we were very pleased with our service. Our service advisor Robert Walker was eager to show us the complimentary services Maus offered while we waited for our service to be completed. Maus care service is wonderful. Thank you also to John Zaffino for servicing our vehicle.

Quick and courteous. I want to thank Tony for keeping me informed and delivery my service in a timely fashion. I will be back for future maintenance on my vehicle.

Very disappointed with their service department. I came in with a leak in my tire. The leak was in the tread, easy spot to fix. They claimed it broke a seal and they had to give me a new one to replace it. Instead, they gave me a used tired. When I tried to complain about it, he just says it's a new tire, just take it, and walked away from me. I have had the vehicle for about 6 month's. It looked older and more worn out than the tires I already had on it. I then went to another nissan dealership. They had no idea about this "SEAL" that maus nissan mentioned. They also told me that the tire they put on - was not a new one as I was told. I guess this is how they deal with customers they are trying to rip off.

Took care of my vehicle for a lube/oil and tire rotation. Also did a multi inspection check. Explained all that was done and had my car washed and cleaned. Great job that is why I always come back. Thank you for the friendly service as well with Robert and Isiah.

This dealership denied the fact that my Acura MDX 2014 had safety recall for tail light condensation and outage of the tailgate lights causing hazardous situation for the vehicle. i did a lot of research and even though my VIN did not indicate this recall, other people had similar issues and Acura fixed it. This dealership’s Tony quoted me $800 plus just to diagnose electrical problem saying my issue is not due to recall or my vehicle is out of warranty. The way Tony handled my case was very poor quality. I have always used this dealership which was Ferman Acura but now with new name change their customer service seems to have gone down the drain. I called Tony, and told him I was very unhappy with his service, he did not do much. Acura, you need to fix this condensation and taillight/ tailgate light dangerous issue fixed. Water got inside the left tail light and must have caused the outage which Tony and his team refused to look at without me agreeing to pay $800 for just the diagnosis. This is not acceptable. I went back and brought my MDX without getting it fixed. I have not heard $800 charge just to diagnose electrical problem. Very poor service and hassle to customer.

I brought my Acura for Oil change, windshield wipers replacement and car wash. I was waiting for two hours to get my car back. The car was not washed, because car washing machine was broken. I wasted one extra hour of my time because of this excuse. It's unacceptable.