Maus Acura of North Tampa - Service Center

Above and Beyond The team here is always great! Todd is my service guy and his customer service is always spot on. Besides getting my regular servicing, I also tried t The team here is always great! Todd is my service guy and his customer service is always spot on. Besides getting my regular servicing, I also tried to get my key fixed because the steel bar broke off. Instead of just charging me to replace the key for an extra $100, he actually took parts from another key and fixed my key right on the spot. I was highly impressed and happy he could save me some money. Todd always makes sure my experience is number one. He and my old service guy, Bryan, who is also very friendly when I see him, need a raise. These guys have always been good to me here. Much love guys. Keep up the great work!! More

Great as always Always have the best experience with Todd and one more gentlemen I forgot his name sitting at the table next to Todd. They are very polite and service Always have the best experience with Todd and one more gentlemen I forgot his name sitting at the table next to Todd. They are very polite and service is always fast than I expected. More

Professional and consistent Thank you, Brian, Todd and the team at Ferman for consistently maintaining both of my Acura vehicles. You always solve any issues quickly and with gr Thank you, Brian, Todd and the team at Ferman for consistently maintaining both of my Acura vehicles. You always solve any issues quickly and with great care and professionalism. I would only choose Ferman for my future purchases and maintenance of all my vehicles. Thank you More

.Worth the Drive ....Even though I live in Pinellas County, the hour drive is really worth it. Ferman has far exceeded my expectations, where as the local dealer,Cro ....Even though I live in Pinellas County, the hour drive is really worth it. Ferman has far exceeded my expectations, where as the local dealer,Crown Acura, would not solve. the warranty issue I had with my my TL, Everyone I came into contact with treated me nicely and with respect. They kept me informed periodically as to the status of my repair. I would certainly recommend Ferman to anyone who is looking for an Acura or Acura repair. More

Airbag update We made the appointment with no problem to get the airbag inflators replaced. We arrived and were greeted at once. We enjoyed the time we waited. The We made the appointment with no problem to get the airbag inflators replaced. We arrived and were greeted at once. We enjoyed the time we waited. The service was done before we knew it! As usual they did a great job and also cleaned the car. Such a pleasure to come for service! More

Auto Service Andres Acevedo provided great and very professional service, providing way more service than expected! Bryan Anderson did a great job servicing the ca Andres Acevedo provided great and very professional service, providing way more service than expected! Bryan Anderson did a great job servicing the car. I wish every car dealer would provide such great customer care! More

Oil change and recall. I scheduled a routine oil change and tire rotation. The service writer reminded me about the air bag recall and said he could have it installed as par I scheduled a routine oil change and tire rotation. The service writer reminded me about the air bag recall and said he could have it installed as part of the same appointment. The work was performed and I was out in no time. I appreciated their diligence. More

Oil change plus Every time I visit Ferman Acura, I am greeted promptly. My service advisor also comes to greet me right away to start the check-in process. They are a Every time I visit Ferman Acura, I am greeted promptly. My service advisor also comes to greet me right away to start the check-in process. They are always upfront with services due and cost. They is no pressure to increase the services offered during my visit. There is a comfortable lounge with a monitor showing your expected end time. My original Salesman always greets me by name when he sees me. When my car is returned it has been washed and vacuumed. Great Customer Service! More

Air bag inflator recall and routine service Mika was so kind in trying to get me a short-notice appointment. Robert was able to work me in even though you were very busy. All my needs were met Mika was so kind in trying to get me a short-notice appointment. Robert was able to work me in even though you were very busy. All my needs were met. Thanks. More

Robert Walker was great Robert Walker in the service department was very helpful, explained everything very well and fulfilled all my needs. My previous experience with anoth Robert Walker in the service department was very helpful, explained everything very well and fulfilled all my needs. My previous experience with another service advisor was not great and left a bad taste, but Robert helped change my mind set about Ferman Acura, as a result I will return for future service on our MDX as long as I can work with him. More