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Maus Nissan

New Port Richey, FL

4.6
2,895 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,895 reviews

June 12, 2019

Excellent salesperson Very friendly atmosphere and very accommodating staff.They had the Frontiers we were looking for and they even got us a better interest rate than my o More

by luffer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Migliaccio, Dimitri Grivas
June 12, 2019

Bad experience turned around I would like to give a big thank you to the wonderful people that went above and beyond to help me since my previous visit was a very bad experience. More

by SISAACS1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My salesman was Mike Pinero. Mike is very professional/knowledgeable and I will highly recommend him to others., Joe Migliaccio, Jason Rowland, Keith Walker
June 12, 2019

great experience with Maus Nissan in New Port Richey, fl salesman was very good and knowledgeable.. financing was easy. all in all would give them top rating. Anthony Steele was our salesman and was very More

by french 6278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Steele , Joe Migliaccio, Sean Ginley
June 10, 2019

Prepare to wait Extremely dissatisfied with the customer service I received. I have a very large family and drive an NV3500. When I brought the van in for the check e More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany, John, Jennifer
Jun 12, 2019 -

Maus Nissan responded

Travis, we’re truly sorry to hear of your disappointment with your recent service visit. We take all of our customers’ reviews seriously, and appreciate the honest feedback. We apologize that it took some time for our team to unlock your vehicle. Our staff was assisting other guests with appointments or who had come in before you; we got to your vehicle as soon as we possibly could. In regard to the price of this service visit, we believe our team explained the costs and details of work up-front, to which you agreed upon. If this was not communicated clearly to you, we would like to know. Please call our Service Director at: (727) 815-3095. Thank you so much.

Jun 13, 2019 -

Travis responded

I specifically told someone would be "right out" to help me and when I asked what the delay was, Tiffany explicitly told me that the whole service dept. "took lunch." Saying your team couldn't spare 30 seconds to help me because you were "assisting other guests" is adding insult to injury. The price thing was explained to me but when I found out what was wrong, what they did to fix it, it was no longer justified in my mind. When I brought the vehicle in I was certain there was a larger, warranty issue. Furthermore, I'm nearly positive the technicians caused the second issue, but I can't really prove that. The price is still, as I stated before, highway robbery (and I'll add UNGODLY)!

June 10, 2019

Coupon I received a coupon with an expiration date for oil and tire rotation. When my truck needed that service the coupon was expired and it was not except More

by Mpulido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
June 10, 2019

Great experience all around Our salesman Jerreld was amazing and so easy to work with. He made the whole process as simple as possible and was with us the every step of the way. More

by Kpracharjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Leon, Jerreld Jenkins
June 10, 2019

Service rep I liked that my service rep gave me her number to text her at any time to check on progress. I did several times and she answered immediately. More

by Nickelss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina in service dept.
June 10, 2019

Leasing a new car This is our 3rd car we have purchased from Maus. Everyone was very very friendly & extremely helpful from Daniel to Joe to everyone. Our 2 yr old was More

by Grammiezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Migliaccio
June 10, 2019

very good service associate John is very pleasent and does not try to push me into paying for things every visit. I always ask for him because I know he will no More

by kathleenbrown470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John , Dimitri Grivas
June 10, 2019

great service much better dealership service dept than Faccillo Nissan. I just now that i had purchased my vehicles at Maus. Tiffany my service advisor has fone a v More

by jfp0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Phillips
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