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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.5
2,764 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,764 reviews

September 24, 2018

Our new car buying experience The evening before my husband and I went car shopping I checked online with the hope of saving a little time the following day. Maus Nissan responded More

by Ribbin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Lafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Dept (sorry I do not have his name at the moment) but he was so kind and helpful. , David Maus Jr., Jovannie Jimenez
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Helpful
September 23, 2018

fast and easy I knew what I wanted coming in Jovannie helped me accomplished that fast and easy out of the dealership in about 2 hrs with my new Titan. Great job. More

by handymanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovannie Jimenez
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Helpful 1
September 20, 2018

Good experience Ryan did an excellent job! He went through everything we needed to know about the vehicle. Would recommend him! Staff was very friendly . Overall a go More

by siverj#1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
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Helpful
September 18, 2018

Great, quick experience They were anxious to make a deal work for you. Gave max amount for trade in versus other dealerships. I didn't spend hours in dealership. More

by DR DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Migliaccio, Sean Ginley, Dixon Iglesias
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Helpful
September 18, 2018

amazing,accomplished what i thougt was undoable Austen was a very good listener,gave a clear picture of what MAUS NISSAN WOULD be able to do for me and my wife and then made it happen.Very satisfied More

by sooner74
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lupica, Keith Walker, Austen Johnigean
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Helpful
September 09, 2018

AMAZING❤️⭐️⭐️⭐️⭐️⭐️ Felt at home and was treated like a queen👑 out of all the dealers i have visited this was the only one who made me feel at home!!! Amazing cars with More

by jdmchic217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Dodge
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Helpful
September 08, 2018

Long drive for nothing! Called in the morning and contacted on the internet Rebecca Lafferty and told her I would be up in 3 hours to deal on a car. Twenty minutes from the d More

by tommy n.
Customer Service
Recommend Dealer
No
Employees Worked With
Rebecca Lafferty
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2018 -

Maus Nissan responded

Sir, We apologize for your experience. As the Internet Sales Director, I, myself are not always available and at the time of your phone call(s) I was with customers. We had tried to seclude the vehicle prior to your arrival, but it is within company policy that we cannot deny access to a vehicle that is for sale on our lot and a sales person from our floor sales introduced a customer to the vehicle. Upon immediate sale of the vehicle, I was unavailable to speak for several hours, so a Sales Manager from our dealership wanted to call you immediately because we do NOT play the "bait and switch game" and didn't want you to show up and the vehicle be gone. After I had became available again, I received two messages: first of which that the Sales Manager had called to inform you of the vehicle being sold before your arrival and the second that another Sales Manager intercepted a phone call from the Internet Department that you had called back to verify what the first Sales Manager had contacted you about and that you had become upset at the verification of news: proceeded to talk poorly towards the second Sales Manager and then hung up on him mid-sentence. There is no excuses to be made in this situation because there is no one to blame as it is against policy to withhold a vehicle from a potential buyer as it would be unfair to the consumer and sales person. I understand that you are frustrated, but it is unfair to say that in a world of equal opportunity, we deny the availability of a vehicle to any consumer because another one may buy it later; that isn't good business in its self. We did try to move the vehicle to another position in our lot where it could not be seen by a consumer unless a salesperson brought them to the vehicle; but in the end, would you have been more angry to continue to drive another hour (at the time of the call the first Sales Manager stated that you were in South St Petersburg) to find out the vehicle was gone? From a person stating he has 40 years of customer service; you can agree with us that it is better to be upfront and honest about a situation vs. being lied to and expecting the vehicle is still here upon arrival, correct? We are a family owned and operated facility, we strive to provide a service like no other dealer does and do not play any games.. which is why our Sales Management staff took it upon themselves to give you a call when I myself was unavailable. I'm sorry that you were not happy with the experience you had, but we cannot watch all 1000+ cars on our lot at all times to prevent this from happening, nor break policy to deny a customer access to any in stock inventory.

Helpful
September 07, 2018

Unprofessional service from Steve Steve checked me in at the desk. He was upset with me for not purchasing other service items. I was there for an oil change and a tire rotation. I wa More

by Donna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
STEVE IN SERVICE, Mike Gutcheon
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Sep 11, 2018 -

Maus Nissan responded

Dear customer, we’re so sorry to hear this and thank you for calling it to our attention. Our Service Managers Mike or Drew would like to personally handle your visit for a car wash, rotation or oil change promptly at no charge. Please call or text us at (727) 815-3095 and ask for Mike or Drew in service. We hope you accept our sincerest apologies and efforts to redeem this situation. Thank you so much.

Helpful
September 05, 2018

Bought a car Great experience . From the beginning the staff was very professional. Appreciate the service! I will recommend Maus Nissan to my friends And fami More

by Dean Wild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Walker, Niko Grivas
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Helpful
September 02, 2018

Over the Top Excellent Experience Extremely thankful! My experience at Maus Nissan was amazing from start to finish. I truly felt my salesman wasn't just in it for the sale. He was tru More

by BISHOP708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Walker, Ryan Smith, Armando Marrero
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