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Maus Nissan

New Port Richey, FL

4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

February 12, 2020

Great experience as always. Staff members were pleasant and very helpful. Katrina was great. Service was done very quickly considering the amount of vehicles being serviced on a weekend. More

by ann_godin
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 14, 2020 -

Maus Nissan responded

We are so happy that you had a wonderful experience with our service department, Ann! Katrina is fantastic, thank you for recognizing you! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Dealership is fine. First time I have had my truck serviced there. Very long wait time for an oil and tire rotation service. I had an appointment at 11. Was checked in and didn’t sign out till almost More

by Wparachini
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Feb 14, 2020 -

Maus Nissan responded

Wparachini, we appreciate you taking the time to leave us a review. We can see that we did not impress you, and for that we apologize. We have experienced an increase in volume of business, and that has extended some of our wait times. However, you should have been told up front what the wait time would be, offered a courtesy shuttle if available, offered our premium amenities to make your stay as comfortable as possible, and given regular updates about your vehicle's status. I do not have contact information for your handle: wparachini, so please, if you have any questions or other concerns, feel free to contact me directly, and I will help! Thank you again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 12, 2020

We went to Maus looking for a car for my wife. Christian Martinez Met us and showed us the cars we were interested in. I came back in the next afternoon to follow up with him. He introduced me to his Sales More

by Chris
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Cristian Martinez, Chad Wyszynski
Feb 15, 2020 -

Maus Nissan responded

Congratualtions on your new vehicle, Chris! We are pleased to see that you are so happy with your experience, and we hope your wife loves the car, too! Thank you for giving us the opportunity to earn your trust, and thank you for your kind words. Cristian, Chad, and Nick, all do a fantastic job taking care of our guests- thank you for recognizing them! We welcome you to our Maus Nissan Family, and look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Everyone is very friendly from the moment you get there till the moment you leave. As you pull up you are greeted and immediately checked in. Service was performed promptly without delay and had me back on More

by d.berkelbaugh
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 15, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, D.Berkelbaugh! All of our staff are dedicated to providing each guest with a truly exceptional experience, and we are happy to see you were so pleased with your visit! We appreciate you being a part of our Maus Nissan Family, and look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Fantastic service experience! I had an appointment at 08:00 for an oil change and tire rotation. I was dropping it off and running some errands with my wife. It seemed like we had just started our errand More

by Paul NPR
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 14, 2020 -

Maus Nissan responded

Paul NPR, we are so happy to see that you had a great experience with our service department! We thank you for trusting us with your vehicle, and for your kind words! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

I waited 2 hours for a battery change.. to long to my opinion.. but other than that very helpful customer service. Thank you for your service More

by Luizrod36
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 15, 2020 -

Maus Nissan responded

Luizrod36, thank you for taking the time to provide us with your feedback. We can see that you are less than impressed, and we apologize for any inconvenience you experienced. Our service was very busy this week, leading to some delays, but you should have been told what the wait time was to expect when you arrived, offered our premium amenities to make your wait more comfortable, and given regular updates about your vehicle's status. We appreciate your the patience, and any grace you that you have afforded us. Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a bless day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 12, 2020

I brought my 2017 Nissan Titan in for a routine oil change and tire rotation. The rear door trim On both doors were loose and they were order and waiting for me to bring vehicle back to be installed. S More

by Mtcroque092996
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 14, 2020 -

Maus Nissan responded

Mtcroque092996, we are very happy that you had such a great experience with your recent visit to our service department! Lance does a great job for our guests, thank you for recognizing him! We appreciate you trusting us with your truck, and look forward to serving you again, soon! Your Titan is an amazing truck; be sure to check out the changes for the new 2020 Titan, when it arrives! Thank you for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Great customer care. I had a front brake job done, but they advised me that I could wait a while for a rear brake job. They could have told me that I also needed the rears done, but said that I could saf More

by Chuckhorne0107
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 14, 2020 -

Maus Nissan responded

Chuckhorne0107, we're so very glad that you had a great visit with our service department! All our staff strive to provide everyone with a truly exceptional experience, and treat you like a member of the family! Thank you for trusting us to take care of your vehicle, and thank you for your kind words- especially for recognizing the great job Lance does for our guests! We appreciate you being part of our Maus Nissan Family, and look forward to serving you again soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Well ... I went in for an oil change yesterday afternoon and drove my new Rouge Special Edition home last night‼️Carrie was wonderful along with Sean to make it work out so my son and I could have a new, be More

by VICKINOLE3131
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Aldo Rrethatakaj, Carrie Poulsen, Damir Kalabalukovic, Demetrios Klindonas, Colby Matthews, Alanna Lee, Lance Johnson, Patrick Hennagir
Feb 15, 2020 -

Maus Nissan responded

Congratulations on your all new Nissan Rogue Special Edition, VickiNole3131! That SUV is packed with so many great safety and convenience technologies, and appearance extras- that you and your son are going to just love it! Thank you both for trusting us with your business, and thank you for all your kind words. Carrie, Sean, Colby, and Patrick, all do a fantastic job taking care of our guests, thank you for recognizing them! In fact, all of our staff are dedicated to treating everyone like a member of the family and we look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 12, 2020

Best ever dealer. Thanks to Edwin, Lance and Drew. I could not imagine how it could have been a better experience. Client for life here!! More

by Ranger5302
Recommend Dealer
Yes
Employees Worked With
Edwin Lopez, David Maus Jr., Maria Fogus, Lance Johnson, Tiffany Lopez
Feb 15, 2020 -

Maus Nissan responded

We are overjoyed to see how happy you are with your experience here, Ranger5302! We appreciate your trust, and thank you for your kind words! Edwin, Lance, and Drew, all do a fantastic job taking care of our guests- thank you for recognizing them! Thank you for being a part of our Maus Nissan Family, and look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

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