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Maus Nissan of North Tampa

Tampa, FL

4.5
1,331 Reviews
Welcome to Maus Nissan North Tampa! We're proud to serve our community and treat drivers in Tampa and Temple Terrace, FL, like family. With a great selection of cars, helpful financing, and experienced service technicians, we can help drivers in Del Rio and Lake Magdalene take good care of their cars.
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11011 N Florida Ave

Tampa, FL

33612

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Showing 1,331 reviews

February 07, 2021

They took my car right in. Changed oil, rotated tires, washed car vacuumed great job. Unfortunately I did have to return to have the maintenance warning reset! More

by amn1080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Rizo
Feb 17, 2021 -

Maus Nissan of North Tampa responded

amn1080 thanks for the allowing us to service your car. Sorry you had to come back to reset the maintenance light but next time we'll wash your car for you.

February 06, 2021

Wes was awesome. I love my new Rogue. It drives really nice. Wes took the time to go over everything. He is a fantastic saleman. More

by meredithdeb1963
Recommend Dealer
Yes
Employees Worked With
Wes Joseph
Feb 17, 2021 -

Maus Nissan of North Tampa responded

meredithdeb1963 we are glad the Wes Joseph took exceptional care of you! Enjoy your new Rogue and send your friends and family in to see Wes! wjoseph@mausfamilyauto.com

January 30, 2021

WENT TO MAUS NISSAN TODAY AND GOT ME A NV200, WAS DEBATING ON IT GOT INTRODUCED TO DAMIAN AND HE MADE IT HAPPEN!!! DAMIAN IS THE GOOOOO TO HE MAKES IT HAPPEN.... More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Rhule Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Maus Nissan of North Tampa responded

Richard thanks for the business and yes Damian gets the job done for his customers. If anyone wants to work with Damian reach out to him drhule@mausfamilyauto.com

January 28, 2021

I had the worst car shopping experience that I've even had. I felt completely disrespected and ignored by these salesmen. In the end, I realized a deal would not be made, yet I had to practically pry my c More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Rowland, Torrai Vega
Jan 30, 2021 -

Maus Nissan of North Tampa responded

Will thanks for the feedback. Matt and Torrai are usually excellent when they are involved in helping our customers. I will sit down with them and see what transpired and what we can do better. Would you mind reaching out to Alex Stoughton our General Sales Manager so he can better understand what happened? Alex Stoughton astoughton@mausfamilyauto.com

January 27, 2021

READ THIS: wow. What an experience Maus Nissan gives you. My wife and I were in the market for a GMC Acadia. We stopped in just hoping to browse, and could not be happier we did. Bo was our sales rep, and Al More

by MattF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stoughton, LeRoi "Bo" Bonelli
Jan 27, 2021 -

Maus Nissan of North Tampa responded

Thank you for the 5 star review! We appreciate your business and we are here for you if anything comes up or if you have any questions!

January 27, 2021

Justin did an incredible job when it came to customer service and explaining in detail the nuances of my 2021 Nissan Rogue. 5 star service! Thanks Justin & Maus Nissan! More

by Tomkbest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Meredith, Ricky Santana, Justin Skelton
Jan 27, 2021 -

Maus Nissan of North Tampa responded

Thank you for the 5 star review and we really appreciate your business! If you have any questions or anything comes up please give us a call.

January 26, 2021

Maus Family Automotive truly puts its customers first. Justin is a prime example of what Maus Family Automotive stands for. I highly Recommend using Justin Skelton at Maus Nissan North Tampa. More

by Connor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Skelton
Jan 26, 2021 -

Maus Nissan of North Tampa responded

Thank you Connor for your 5 star review! Justin is a friendly, hard working guy and I know he appreciates this. If anything comes up you are welcome to reach Justin or myself (Matt Himschoot).

January 21, 2021

Amazing car buying experience!Daniel was awesome! He Amazing car buying experience! Daniel was awesome! He made the process of buying a car very easy. Was honest, very professional, and exceeded my exp More

by Lloyd D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel - Sales Dept.
Feb 01, 2021 -

Maus Nissan of North Tampa responded

Lloyd thanks for the business!

January 18, 2021

Thank you Torrai for the wonderful experience. And helping me get rid of my old bucket. I appreciate your effort in getting me a great deal! More

by Atennant0511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrai Vega
Jan 30, 2021 -

Maus Nissan of North Tampa responded

Atennant0511 we appreciate your business and Torrai thanks you for the 5 Star Review! Let us know when you need us again!

January 16, 2021

The gentleman that I dealt with in the service department on two occasions now was not very nice or helpful. I do not get the feeling that this dealership cares about getting my business. More

by Peanuttawnymoxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Rizo
Jan 18, 2021 -

Maus Nissan of North Tampa responded

Peanuttawnmoxie thank you for bringing this to our attention. We empower our staff to take care of and attempt to exceed our customers expectations. If you have a couple of minutes and are willing to let our service director know what happened he would be glad to listen. Brandon Cruz bcruz@mausfamilyauto.com or 813.931.6655

Jan 21, 2021 -

Peanuttawnymoxie responded

The first encounter I had with Leo I brought in my coupon print outs and was only able to use two coupons so I CLEARLY stated to him that I wanted the rest of them back when I gave them to him. He did not give them back so I went in and asked for them and he blew it off and said he threw them away. It would be nice for him to consider and really listen to what the customer needs and requests. Second time-I brought my car in to have my in cabin air filter and the engine air filter changed. A few days later I tried to open my trunk and the remote and the dashboard button would not work. I know they go through the glove compartment for the in cabin air filter so I checked the button to make sure it was on-it was. Now I use the trunk often and I know for a fact it was working before I brought the car in for the filter changes. I brought the car back and explained that after I had the work done my trunk was not working. He was not very friendly about telling me that the work they did could not have anything to do with it and that I would have to pay $145 to run a diagnostic on it. He said that if they found that it was something they did they would not charge me and I said how would I know either way. He was not even the one to come and tell me that they would fix it but that I would have to pay the $145 anyways because I signed the paper. They never told me how much that costs to fix and I have no way of knowing for sure what it costs. I have dealt with Ferman Nissan since I bought the car in 2015. They were always very kind, friendly and helpful. When you guys took over I continued to come to your dealership hoping to get the same great service but I feel like I just got taken advantage of. Now I have to find another place to take my car. Thank you for taking the time to listen to my concerns.

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