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Max Ford of Harrisonville - Service Center
Harrisonville, MO
892 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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892 Reviews of Max Ford of Harrisonville - Service Center
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January 30, 2020
Great and friendly customer service from the moment you walk in, to the moment you walk out the door. The waiting room was convenient, comfortable, and even had a kids play. Loved it!!! walk in, to the moment you walk out the door. The waiting room was convenient, comfortable, and even had a kids play. Loved it!!! More
by joefernandez222
Verified CustomerEmployees Worked With
Other Employees :
Eric Saunders, Howard Lonsdale, Kyle Wiggins, Aaron Briseno, Michael Rybolt
January 27, 2020
Hit my vehicle Took my vehicle in for service and one of the mechanics hit/scratched my vehicle. While I know it was an accident, what bothered me was that if I woul Took my vehicle in for service and one of the mechanics hit/scratched my vehicle. While I know it was an accident, what bothered me was that if I wouldn't have checked my car like I do every time I take it for service, it seems as no one would've told me about it. I pointed it out to the mechanic that brought my car back out from service, and he was speechless and just gave me a blank stare. I walked in to the office and told one of the head guys so he walked with me to check. He looked at it and said "It looks like it's covered in dirt because when I remove dirt I can see the scratch better." He was insinuating that my car had this damage and it had been there long enough for dirt/wetness from the pavement to cover it up partially (it was a wet snowy day). The scratches were clearly and visibly there and fresh. Finally, a manager was called out and as soon as he looked at it he said "Yep that looks as fresh as can be. We'll make it right." 3 weeks later my vehicle was fixed and they provided a loaner for me to drive. Max Ford did it right in the end. My frustration was 1) If I didn't check, I don't believe anyone would've mentioned the damage to me and 2) A service manager try to tell me that the damage was there before I brought the vehicle in for service. Satisfied with the work that was done, disappointed in the damage caused and way it was handled. More
by Edson
Employees Worked With
I can't remember names.
January 25, 2020
The tech need their hearing checked as I half dead and can hear a strut popping noise but was told nothing was wrong! Really don't patronize women when they tell you what's wrong. Some dad's like mine tau can hear a strut popping noise but was told nothing was wrong! Really don't patronize women when they tell you what's wrong. Some dad's like mine taught their girls how to do general repairs on cars etc! More
by JWDHORSE
Employees Worked With
Na
January 22, 2020
I'm a loyal service customer because the service here is great and everyone is friendly! I've been coming here for years. The service staff is very helpful! great and everyone is friendly! I've been coming here for years. The service staff is very helpful! More
by KATE
Employees Worked With
January 22, 2020
Fixed engine completely under warranty, took a little longer then I thought it would- over a month... but atleast they gave me a loaner car to use. longer then I thought it would- over a month... but atleast they gave me a loaner car to use. More
by lesliebrightwell
Employees Worked With
Alan
January 20, 2020
Service on my 2016 Ford Explorer I have known Clint Seaman for a number of years, he is a family friend. He always gives great service. I value his opinion greatly. I have known Clint Seaman for a number of years, he is a family friend. He always gives great service. I value his opinion greatly. More
by SFOOTE
Employees Worked With
Clint Seaman
January 15, 2020
Nice service dept. Helpful and called me to keep me updated on my service. Trust they will listen and help me with the problem for the service visit. updated on my service. Trust they will listen and help me with the problem for the service visit. More
by MANION2006
Employees Worked With
Cannot remember his name. Sorry.
January 08, 2020
Great Service Had to have my daughters Ford Escape in for service recently. The staff was very friendly and let me know that they would keep me informed to how lon Had to have my daughters Ford Escape in for service recently. The staff was very friendly and let me know that they would keep me informed to how long the repair was gong to take. I thought my repair was going to be much more expensive than it was. They called me to discuss the repair. Much to my surprise, it was a simple fix. I hope my vehicle doesn't breakdown again, if it does, I will use Max Ford. More
by kevin.orr
Employees Worked With
Clint Ordiway
January 08, 2020
They got me in and out pretty quick. I didn’t have to wait on anyone to take care of me. Love the service. Always easy going get it done can do attitude. I’ll be back. wait on anyone to take care of me. Love the service. Always easy going get it done can do attitude. I’ll be back. More
by VICCARR51
Employees Worked With
Henry H.
