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Maxon Buick GMC
Union, NJ
376 Reviews
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376 Reviews of Maxon Buick GMC
December 02, 2017
Wonderful Experience I have made three purchases in the past three years with my salesman “Gee” Gideon. First one car, then I decided to upgrade and make another purchase, I have made three purchases in the past three years with my salesman “Gee” Gideon. First one car, then I decided to upgrade and make another purchase, then my husband needed a new car and loved and wanted my car so I purchased another new one for me. Gee is so nice, he doesn’t even seem like a salesman except for his knowledge, of course. To my husband and me he is more like a good friend. Always listening to your needs and meeting all of them. And looking out for us in a very special and caring way. And ALWAYS willing to help with any questions or concerns about the cars. When we go to Buick and see Gee we always come out happy. That is why we keep coming back. More
by Loveourcars Shari
Employees Worked With
Don’t remember names but all very nice, Gaspard "Gee" Gedeon
Helpful December 01, 2017
Warranty bait and switch - stay away Was led to believe that my vehicle was still under warranty for the repairs that it needed by the Sales Manager prior to bringing the car in, only to Was led to believe that my vehicle was still under warranty for the repairs that it needed by the Sales Manager prior to bringing the car in, only to find out when I got there that the car was off warranty. What made matters worse was that he knew the year, make, model, VIN and mileage of the car when he told me to bring it in and even went so far as to prep it for the repair. Only then was I told that the warranty had expired; and, that it would cost over $500 to fix. What's more, they couldn't even keep their lies straight. After I was told by the Sales Adviser that the warranty expired because of the age of the vehicle, the Sales Manager told me that he believed the car was still under warranty because he originally thought the car had less mileage on it. As it turns out, the mileage was well within the warranty period. Needless to say, I took the car to my mechanic and was able to fix the problem for $255. More
by Daddy46
Employees Worked With
Thomas Palladino, Yana Kucheryavaya
November 28, 2017
Excellent I truly felt taken care. Jose was an absolute pleasure to work with, all of my questions were answered and I walked out with a new leased car. From th I truly felt taken care. Jose was an absolute pleasure to work with, all of my questions were answered and I walked out with a new leased car. From the time I walked in the door to when I walked out, I was confident in the team that took care of me. Would definitely recommend! More
by JC
Employees Worked With
Wesley, Jose Berrios
November 27, 2017
Great service and care of a customer The sales management team were the best I have ever met. Not just to make a sale. But to work with you on your level of buying... The sales management team were the best I have ever met. Not just to make a sale. But to work with you on your level of buying... More
by Antonios
Employees Worked With
Rocco, Wesley Mancias, Nicholas Russo
November 24, 2017
New car for Mom of two I had a great experience at Maxon Buick GMC. Everyone was very helpful and very nice. I was going in looking for a bigger car that would fit my growin I had a great experience at Maxon Buick GMC. Everyone was very helpful and very nice. I was going in looking for a bigger car that would fit my growing family. It fit two car seats, with great trunk space for that double stroller! Nick was a great help with finding that perfect car I was looking for, and very nice to explain all the high tech features. I would definitely recommend this dealer to anyone looking for a car! Happy costumer! More
by Momof2
Employees Worked With
Nicholas Russo
February 19, 2017
The reviews are old This dealership is and has complete transformation one of the best in area in the staff and inventory I recommend you see for yourself The staff i This dealership is and has complete transformation one of the best in area in the staff and inventory I recommend you see for yourself The staff is knowledgeable and very caring about your needs I advise you to disregard the old reviews More
by Angieb2000
Employees Worked With
Rocco Manganelli Michael Basta
April 06, 2015
terrible service department This is a review for the service department at Union GMC Buick. I bought my new buick there and went there for oil change. After that, I noticed th This is a review for the service department at Union GMC Buick. I bought my new buick there and went there for oil change. After that, I noticed that my car started to leak oil. I had to go to another dealership to check it out and was told that the mechanic didn't close the lid (or whatever which seals the oil in) and oil was all over the place. I had to pay to get my car cleaned and put new oil in. A few months after routine service at Union GMC, I started to hear a loud grinding noise from the brake. I went to nearby dealer to check what's wrong. The dealer told me that the brake pad was completely gone and brake disc was damaged. My question is: If the braking pad is almost gone, shouldn't the routine service report it? What's the purpose of routine check if they cannot even find that? Now, it costs me $900 to fix (according to the other dealer) In summary, I seriously doubt their capability and professionalism at Union GMC service department. I would definitely think twice for any car repair and service there. More
by nathanJC
Employees Worked With
unknown
November 25, 2014
Lack of professional service experience Went to dealership were 2013 chevy Malibu was purchased to have warning light checked out and oil changed.Arrived at 9:45am explained what I needed do Went to dealership were 2013 chevy Malibu was purchased to have warning light checked out and oil changed.Arrived at 9:45am explained what I needed done, told I would be out before 3:30pm .service advisor Nick Fiorentino told me at 12:15pm last piece of work would take about a hour, I gave the go ahead.2:15pm car not ready, advisor never said anything to me as a walked in and out of facility.I then asked about status of my car, he says he still working on it, never asked about courteousy ride or general assistance, other advisor never checked or asked me any questions.Finally around 240pm service manger Tom Palladino comes out of his office I explain the situation he finally gets things done, by asking the right questions finally left at 3:45pm.The service manager told me job takes over 2 hours.In total wasted over 5 hours at a service lounge area. More
by arianna2
Employees Worked With
Nick Fiorentino
March 02, 2014
Beaware, this is the worst car dealership I have seen in my life. Route 22 GMC Union NJ. worst deal they gave and extremely unfriendly, poor in car service, overall very bad. The General Manager is so unpro my life. Route 22 GMC Union NJ. worst deal they gave and extremely unfriendly, poor in car service, overall very bad. The General Manager is so unprofessional that he humiliates customers in making deals. With that attitude they should go bankrupt. The manager there embarrassed me when I went there to look for deals. Never seen anything like this before. Go somewhere else where and you will not regret car shopping. More
by Hassnain35
Employees Worked With
Tom-General Manager
January 04, 2014
Hands down the easiest new car experience we have ever had! Originally visited a larger/more popular GMC dealership nearby (aka- on the same hwy) for our first check into a new 2014 GMC Acadia and the ex had! Originally visited a larger/more popular GMC dealership nearby (aka- on the same hwy) for our first check into a new 2014 GMC Acadia and the experience was a huge turn off- pushy sales tactics, additional costs, rude customer service. Our next stop at Union GMC was totally the opposite and proved well worth it in every aspect, including pricing. Our sales people were friendly and consistent, and working with the mgr Tom and Phil was great. Pick up day went very smoothly and everything was perfect, down to the paperwork with David. No surprises, seamless. We were very happy with the experience, as well as our new Acadia itself. Thank you! More
by NJnewcar
Employees Worked With
Tom Alicea, Phil Polina, David Roscos
