Maxon Buick GMC

Don’t believe the website So my husband and I were looking to purchase a new Acadia. The salesman was very nice and showed us many. Then it came time to talk money. Unfortunate So my husband and I were looking to purchase a new Acadia. The salesman was very nice and showed us many. Then it came time to talk money. Unfortunately this is where it goes down hill. After being unable to negotiate a fair price, we inquired about one that was listed in the website. They were unable to figure why the car was listed at the price it was. Finally they told us that they would honor the price. The car was brought to us to see and it was the wrong vehicle. The one in the computer could not be located. In the end we did not purchase any car from there since the price kept changing and the trade in amount kept getting less along with the incentive amounts. We were told the car on the website had last months incentives and they were working on it immediately to fix the website. Yet when I checked today the cars are still listed the same way. Deception and lies do not make a business successful! More

New lease My husband and I had such a smooth easy time Leasing our new car with the help of Nick Russo! We live our new Terrain! My husband and I had such a smooth easy time Leasing our new car with the help of Nick Russo! We live our new Terrain! More

Friendly customer service Have been using amazon GMC service for 3 years. Every visit has been fast, friendly customer service. They are excellent in their recommendations and Have been using amazon GMC service for 3 years. Every visit has been fast, friendly customer service. They are excellent in their recommendations and care about the customer. Thank you. More

Very friendly and helpful I had a problem that I couldn't figure out and I took the car there and the fixed the problem as well fixed something that they saw wrong. I had a problem that I couldn't figure out and I took the car there and the fixed the problem as well fixed something that they saw wrong. More

Excellent customer service!!! Rich was the service manager assigned to my 2010 Acadia. Rich kept me informed every step of the way. He was able to contact the warranty company dire Rich was the service manager assigned to my 2010 Acadia. Rich kept me informed every step of the way. He was able to contact the warranty company directly and work with them. The Acadia was the shop for a total of 14 days. I never felt out of the loop as to what was going on or why it was taking so long. At the conclusion of the repairs, Maxon included two free oil changes! After all, they recieved close to $5K More

Great Experience They made the process fast and easy. I didn't spend hours at the dealership waiting and going back and forth on numbers. Thank you Maxon GMC! They made the process fast and easy. I didn't spend hours at the dealership waiting and going back and forth on numbers. Thank you Maxon GMC! More

Great experience Great dealership center, i have bought from tgen a jeep grand Cherokee 2012 and they helped me a lot and offered me good discount.i really recommend t Great dealership center, i have bought from tgen a jeep grand Cherokee 2012 and they helped me a lot and offered me good discount.i really recommend them for all vehicles sales. Josee barrios was ma sales person, he s very nice guy. More

Communication It’s a great place with good service.. Only bad thing was no communication with sale rep- and service people.. But after all it turned out find.. T It’s a great place with good service.. Only bad thing was no communication with sale rep- and service people.. But after all it turned out find.. Thanks for the work that was done. More

Terrible My "new" truck was picked up and driven from another dealership (in Connecticut), putting 76 miles on the car (I thought it would be delivered on a fl My "new" truck was picked up and driven from another dealership (in Connecticut), putting 76 miles on the car (I thought it would be delivered on a flatbed). Someone else drove my vehicle, before I did. Had I known that, I would've opted for a different model. The car also had extensive scratching on one side, which I asked to have buffed out, but the scratches are coming back again. There are even more scratches now than I had originally noticed. Lastly, the car was not cleaned when it was delivered to me. There are still pulled stickers and plastics all over the vehicle from the dealer. I ran my hand across the dashboard, and my hand turned black from the dust. This is completely unacceptable to me. It's actually pretty disgusting that a vehicle was delivered to a customer in this condition. I also noticed that they pulled my credit 4 different times, lowering my credit score from 805 to 790. The dealer also dated my contract for 02/28, when I only picked up the vehicle on 03/03/2018. I'm assuming they wanted to get my sale in before the end of the month for commission purposes. The finance manager also tried charging me for the first payment, arguing with me for about 15 minutes. I refused to let him win that argument, as I knew I had discussed this with the salesperson. He left the room to speak to the general manager and never returned. Instead, he sent the salesperson to tell me I was right. This was completely unprofessional. Not only did he try to get even more money from me, but he was wrong and then didn't even return to apologize. Later that evening, I examined the paperwork, and it stated that my down payment included the first month's payment. Either he was wrong or intentionally tried to get more money out of me; I'm sure this wasn't the 1st time. I wonder how many people fell for this. I also noticed something else on my paperwork--at the end of the lease, they want to charge me a $495 disposition fee, if I do not purchase another vehicle from the dealership when my lease expires. No other manufacturer, besides maybe Mercedes charges this fee. So instead of trying to win the customer's loyalty by providing excellent customer service and pricing, they try to gain your loyalty by imposing penalties... this just seems sick and twisted (GMC you are no Mercedes Benz). I'm not happy at all with my recent vehicle purchase. I've owned 3 Jeep Grand Cherokees before switching to another manufacturer, and I'm so sorry I did. I feel like I'm driving a Laredo, but I'm still paying for my old Overland. I got used to small luxuries that were available in my old Jeep and certain materials (the seats and the dashboard) that are just not present in the GMC Acadia. My brother put it best--this car looks and feels like a $30,000 car (the problem is that the MSRP is over $46,000). I feel like it's a base model, charging a premium price. For just over $47,000, I could've purchased another Jeep Grand Cherokee Overland and gotten premium materials and premium technology packages. My 2015 Overland had better technological features than this 2018 GMC Acadia model. This is the cheapest-looking and feeling vehicle I have ever purchased. With each passing day, I'm more and more disappointed with my purchase. I wish I would've gone with the Chevy Traverse, like my brother did; he's very happy. Or at least, I should have just stuck with another Jeep. At this point, I'm really thinking of turning in my vehicle, cutting my losses, and going back to a Jeep. I will never again purchase another GM vehicle, as their customer service over the phone is a joke. They basically told me they can't help me; I have deal directly with the dealer. Every time I try to contact a manger, they're always "busy" in a meeting or with clients. They have the salesman call me back. As this is a lease, I'm really not sure why a dealer would want a dissatisfied customer driving around THEIR vehicle for 3 years. I mean, I don't own this vehicle, and while I'm not going to purposely damage it, I'm definitely not going out of my way to upkeep it properly. More

Rip off 80 you old lady My eighty-year-old mother took her car to Maxon GMC dealer 2301 22nd union, nj and they had her car for one week gave it back to her and it still had My eighty-year-old mother took her car to Maxon GMC dealer 2301 22nd union, nj and they had her car for one week gave it back to her and it still had the same problem they fixed three things that had nothing to do with the problem of her car and charged her $1,200 then they wouldn't even give her a toe to bring it back took it back second time and still did not find the problem told her she needed a battery charged her for the battery and 3rd time the car went down I hope holy xxxx on this dealership for what they have done More