Maxwell Ford

Issue #1 On 10/2009 I brought my Mustang in for an oil Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix t Issue #1 On 10/2009 I brought my Mustang in for an oil change and was told I had an oil leak in my rear main seal. I was never given a quote to fix this issue, and it took me several times calling the dealership to finally find out how much it would be to fix the rear main seal. Now after that time I did start to notice a small puddle under my car from time to time, I was told this was a very bad leak and being an oil leak I was checking my oil every day. I never saw a change in the level and it seemed to be holding its oil. Issue #2 On 03/2010 I brought my Mustang back into the shop for its next oil change and asked the gentleman how long it would take to get my oil changed and if when it is up on the lift if they could show me this rear main seal leak. I was told it would only be 20-30 minutes to change the oil and they would call me when they were done so I could look at this leak. An hour and a half went by and my car was still not ready and when I finally asked when my car would be ready to be looked at, they took me out to the shop at that time to look at it. Now there was fluid by the rear main seal and when I touched it I noticed it was transmission fluid not oil. When I went to check out and noticed the price of the oil change was really low, I asked what oil they used they said all climate oil. This really upset me because the notes when they changed the oil stated full synthetic, and that is what I have been using in my Mustang. The dealership did offer to put the correct oil in my car, but I did not have anymore time to waste at the dealership, I had to get back to work. Later that night I purchased oil and an oil filter and changed the oil myself back to full synthetic, and I dropped the transmission pan cleaned off the transmission gasket (as they are reusable) and changed the transmission filter and to this day I have not had a leak in my Mustang. Issue #3 On 10/2010 I took my Explorer to Maxwell Collision Center in the Maxwell dealership because my Explorer had been rear ended. I was dealing with Sue Rodriguez, who I must say was such a pleasure to work with, and made my experience with the collision center the best I have ever had. I asked Sue to please take my Explorer to the service department to have the oil changed that I had a free one with my Ford Loyalty card. I know the oil change was completed, but I was unsure if they did the multi-point inspection. After taking possession of my Explorer on 11/12/2010 and driving it less than 100 miles on 11/20/2010 at 5:45 pm I noticed when I was driving when I hit the breaks it was pulling to the right and I started to hear noise coming from the front driver tire. I purchased new break pads and replaced them the next morning to find the front driver inside break pad was metal to metal (attached picture of the pads) and the other front pads were worn down so low that they were almost metal to metal. When I received my Explorer I never got a copy of the oil change bill or the multi point inspection. This really scares me because I could have really messed up my break system causing me hundreds of dollars out of pocket, or even worse getting into an accident, and not just an accident but an accident that could have caused a fatality, due to Maxwell Ford’s negligence. On 11/22/2010 @ 9:20 am I called the dealership to ask them to please fax me a copy of the multi-point inspection, as well as the service invoice. Upon reviewing the multi-point inspection I found that they did know about the break pads and no one from the dealership informed me of the bad state they were in. Further review of the multi –point inspection I found as well they marked my Steering, steering linkage, and ball joins required immediate attention. This again is another issue I was not informed on. After reading the multi-point inspection I called Maxwell Ford collision center and spoke with Sue Rodriguez and asked her if she ever received a copy of the multi-point inspection or if they informed her of the bad condition of my breaks, or steering, steering linkage, and ball joints. Sue had informed me no one from service told her of the issues with my truck, and if they would have she would have called me right away. I called and spoke with Kyle in the service department and I was told he was a new service manager for Maxwell Ford and informed him of all my concerns as listed above. As I was speaking with Kyle I must say I did not feel he addressed this issue with the urgency that it needed and to be honest to me it felt like he did not care about my concerns at all. Kyle did listen to me, but when I was speaking with Sue it seemed like she was more upset that I was put back into my Explorer and no one from the service department told her of the issues with my Explorer. At this point Kyle took my contact information and told me he would have Jim Ramsey call me back and slammed the phone down. I have yet to hear from Jim Ramsey!!! More

on May 20 an accident happened with my Escape at Maxwell Ford. Anna Barrera explained what happened and also that Maxwell would take care of the damage. I have dealt with Maxwell for years and knew they wo Ford. Anna Barrera explained what happened and also that Maxwell would take care of the damage. I have dealt with Maxwell for years and knew they would do what they said they would do. Not only are they repairing my car, but they gave me car to drive. We have purchased three cars from Maxwell and will go there when I am ready for another car. I have had excellent customer service from Sue Muller and Anna Barrera. In fact Anna was there when I purchased my Escape.You cannot go wrong dealing with maxwell. More

This was the best experience I have ever had buying a car. Jeff Lynch my sales person was awesome. He made the buying transaction very smooth and comfortable for me. He was very patient and honest, and car. Jeff Lynch my sales person was awesome. He made the buying transaction very smooth and comfortable for me. He was very patient and honest, and I really appreciated his experience. Thanks Jeff!! More

These guys were great, I would recommend them to anyone. They went way above and beyond what anyone would ever expect. I have no reason to ever buy a car from anywhere else. I don't know how any of the othe They went way above and beyond what anyone would ever expect. I have no reason to ever buy a car from anywhere else. I don't know how any of the other Ford delerships in town are going to compete. I bought a used truck and they treated me like I was buying a new $60,000 vehichle. More

My experience with Maxwell Ford has been a great one. It began with my Mother needing a new vehicle 2 years ago. Since I work near the store, I decided to stop in and do a little research for my Mom. I was began with my Mother needing a new vehicle 2 years ago. Since I work near the store, I decided to stop in and do a little research for my Mom. I was promptly approached by Scott Robinson once I entered the store. We looked at several vehicles that I felt my Mom would be interested in. The following weekend, she came in and purchased a CPO Expedition. Since that first encounter, my entire immediate family and several friends have purchased their vehicles from Scott. That includes myself! The entire staff at Maxwell Ford is first class and they have made many new customers for life. Thanks More

I purtchase a Used Expedition the fall of 2007. Scott Robinson directed the sale and I felt gave a fair deal. I started having my service done and met Terry McClellan. Tery's honest and proffessional m Robinson directed the sale and I felt gave a fair deal. I started having my service done and met Terry McClellan. Tery's honest and proffessional manner made me a service customer even for all the oil changes. I went in and relied and trusted him for what was needed. Scott and I continued to talk when I came in for service and we became friends. When I asked about trading he told me that I had many more miles on mine as long as I continued to maintain my vehicle. Do to a wreck I have been forsed to obtain a new ride. Scott put me in a pre-owned Flex and with extra try it out. I trust him to give me a fair deal. The is my 2nd Maxwell purchase and everyone there have been great to do bussiness with. I only wish I could remeber them all. They are truely makeing customers for life. More

I have purchased several vehicles over the past 10 years from Maxwell Ford. During this 10 year relationship, I have always been treated with the utmost courtesy and professionalism. Additionally, when it from Maxwell Ford. During this 10 year relationship, I have always been treated with the utmost courtesy and professionalism. Additionally, when it appeared that it would be next to impossible to make a deal, Greg made it work. I have had vehicles serviced with no problems. I have also had a Ranger Truck repaired in the body shop with excellent results. The whole staff are patient, dedicated and knowledgeable regarding Ford products, financing alternatives, and work with the utmost in integrity in closing a deal. I would recommend anyone that I know, including family members to Maxwell. Why else would I continue to go back again and again over the last 10 years? Good deals, great friends and dependable products. Sincerely, Blane2 More

Wow, I wish I would have read this before I wasted 4 hours of my life trying to make a deal with these people. So much lying and deceipt - it was terrible. Two things should have tipped me off and I w hours of my life trying to make a deal with these people. So much lying and deceipt - it was terrible. Two things should have tipped me off and I was stupid enough not to stop right then: Unwilling to give me a price over the phone, and then when I got there, they pulled out the 4-square scam. After 4 hours, they wore me down and I was ready to make a deal - but it just didn't feel right - they were really scamming me on the trade-in and the financing. Just about then a salesman from Covert gave me a call and over the phone offered me a much better deal. I took off when to the other dealership bought the vehicle and got much better financing. Just to be fair - it seemed to me that Clem, the salesman, was a fairly nice fellow. I think the corrupt behavior was more in the management layers of the dealership. More