Maxwell Ford

I will say i made the salesman's job a bit easy, since i am a researched buyer. I will learn as much as i can about something I'm interested in before i buy it, so when i drove up to Maxwell Ford to look a am a researched buyer. I will learn as much as i can about something I'm interested in before i buy it, so when i drove up to Maxwell Ford to look at a used Infiniti QX4, all i really needed help with was seeing the vehicle, test driving it, and then ultimately finalizing the sale. I didn't require info on the vehicle, nor did i need help deciding which vehicle was right for me. I drove in knowing exactly what i wanted to see. That being said, Edgar Cruz was quick to help me, and made the whole "sales" experience as effortless and simple as possible. We went for a test drive, and he was more than happy to oblige my somewhat "excessive" testing when test driving. When i had decided i wanted to buy the car, we started the paperwork process, which even the best of salesman couldn't make a pleasant process, but none the less, Mr. Cruz did a fine job of making it as painless as possible. The process of buying cars at dealerships has never been something i enjoyed, but i will say my dealings with Mr. Cruz and Maxwell Ford was the best experience I've had at a dealership yet, they were kind, friendly, and worked with me on my requirements. As for the haggling, the only issue i had during the "Haggle" process, was what they valued my trade, which was low low low (again, reason i hate dealerships). I was stern but polite with Mr. Cruz, and said they had to do better. Mr. Cruz asked me what i expected, and after telling him, after a quick visit with the powers that be, he came back with some more acceptable numbers. Still below what i thought my trade was worth, but within the range i deemed acceptable. We came to an agreement, pending financing numbers, which were better than i expected. I do not blame Mr. Cruz for the low ball offer on my trade, nor do i blame Maxwell Ford. This is simply something one would expect from a dealership, and if your not firm in what you expect, and arm yourself with some knowledge prior to your visit, they can take advantage of you. To be clear, i expected a low offer regardless of what dealership i visited. Financial department visit was quick, easy, and well explained. Unfortunately i cant remember the name of the guy i dealt with, but he was very nice, and walked me through the things i didnt understand, and further informed me on the things i did. They were able to get me a better interest rate than i expected, and got my payments right where i wanted them for a short term loan. Overall i left the dealership pleased. I cant speak to the full extent of Mr. Cruz's knowledge about the vehicle he sold me, since A: it was an Infiniti brand at a Ford dealership, and B: I believe Mr. Cruz recognized that i had studied up on the car before arriving. However, being a car guy myself, i did ask him some questions about some of the new Ford models, particularly the Focus ST, the Mustang GT 5.0, and the new Eco-boost engines. He seemed very knowledgable on these topics, so i got the feeling he was competent at giving accurate info on cars he sells. The dealership was clean, and had a nice waiting area. As stated above, this was the best dealer visit ive ever had, but i hate dealerships in general, so in MY opinion, there were much more pleasant ways to spend a saturday morning, but this was the best of my experiences at dealerships. The experience was far from horrible though, and they did get me in and out a lot faster than i had anticipated. im a good hour drive from Maxwell Ford, so a repeat visit in the future wouldn't be ideal for me unless they had a specific car or the best price, but if those circumstances did present themselves, i would not hesitate to make the drive up to do business with them again, and i would encourage anyone in the Austin area to pay them a visit. The salesman who i dealt with is named Edgar Cruz. I believe him to be a good salesman, not because its his job, but because he seemed to be a genuinely nice guy. He never gave me the impression he was trying to sell me something, but rather followed me along the process, and kindly opened the doors to help me get to where i wanted to go with my car purchase. I would definitely recommend Mr. Cruz. More

Jemma was great to work with, very knowledgeable and extremely friendly. She showed true professionalism and did everything she could to make sure I felt good in the decision I made. extremely friendly. She showed true professionalism and did everything she could to make sure I felt good in the decision I made. More

The service and attendance we have received was great and very professional. All she has recommended was accordance with our expectations and we will really recommend this dealer to our friends. Thank you so very professional. All she has recommended was accordance with our expectations and we will really recommend this dealer to our friends. Thank you so much! More

Contacted Jemma through internet sales previous day,and went to the dealer the next evening. Was received quickly, and allowed to inspect, and drive the car I wanted within five minutes. Negotiated a bette went to the dealer the next evening. Was received quickly, and allowed to inspect, and drive the car I wanted within five minutes. Negotiated a better price than internet advertised by paying cash. Left with the car two hours after arriving. Smooth sailing. More

Stacy did a great job helping me with my truck & I couldn't be more pleased with her service. She made things quick & painless. I'll recommend her to anyone I know looking for a new or used vehicle couldn't be more pleased with her service. She made things quick & painless. I'll recommend her to anyone I know looking for a new or used vehicle More

Overall a great experience, Edgar Cruze helped me find the exact car i was looking for. The service a great, and I will definitely recommend him anyone i know looking for a new car. I will definitely be b the exact car i was looking for. The service a great, and I will definitely recommend him anyone i know looking for a new car. I will definitely be back for my next vehicle. More

Edgar cruz knew exactly what I was looking for. The first car that he showed me was the one that I purchased even though I ensisted I on looking at other cars. I would recomm nd him to any of my friends and car that he showed me was the one that I purchased even though I ensisted I on looking at other cars. I would recomm nd him to any of my friends and family that are in the market for a car. Thank you edgar for a job well done. More

Stacy at maxwell ford was great!! She was very friendly and patient with me the whole time, she even got me a snack from the vending machine while I waited for my paperwork. Thanks again! and patient with me the whole time, she even got me a snack from the vending machine while I waited for my paperwork. Thanks again! More

Overall the best experience I've had at a major dealership. Sales personal know what product their selling. I highly recommend Edgar Cruz, he made me feel like a personal friend and not just a cust dealership. Sales personal know what product their selling. I highly recommend Edgar Cruz, he made me feel like a personal friend and not just a customer. More

Got a great deal and Jemma went into great detail about the car, its warranty, and sync. I love the new car and could really tell that Jemma knows her stuff and enjoys her work. Would def. recommend this the car, its warranty, and sync. I love the new car and could really tell that Jemma knows her stuff and enjoys her work. Would def. recommend this place to anyone. More