Maxwell Ford

Commination is top notch. Thanks Ford, great service!! Very helpful and knowledgeable. I would recommend Thanks Ford, great service!! Very helpful and knowledgeable. I would recommend More

Overall, this was a great dealership experience. Everyone was very nice. Eddie helped me out. And made this experience very easy and very relatively quickly. Everyone was very nice. Eddie helped me out. And made this experience very easy and very relatively quickly. More

Maxwell Ford’s service department is top-notch. The whole team is easy going, professional and honest. Highly recommend! The whole team is easy going, professional and honest. Highly recommend! More

Great people, quick oil change Disappointed that the oil change was not put into my Ford app. For future reference. change was not put into my Ford app. For future reference. More

Kyle (Service Rep) was the only person I dealt with. Very friendly and very simple transaction. Very friendly and very simple transaction. More

Had my car in for service. Megan Moore did a fantastic job of keeping me informed and getting the service completed in a timely manner. Megan Moore did a fantastic job of keeping me informed and getting the service completed in a timely manner. More

I appreciated that Stephen was very up front with me about what I wanted and the pricing. He didn't waste any of my time and the only surprises were good ones!! about what I wanted and the pricing. He didn't waste any of my time and the only surprises were good ones!! More

My experiences at maxwell ford have been pleasant overall, from the years I have shopped with them. The service department hasn't given me any trouble and I've enjoyed their F-150 trucks. Pretty stra overall, from the years I have shopped with them. The service department hasn't given me any trouble and I've enjoyed their F-150 trucks. Pretty straightforward experience most of the time. More

Megan did an excellent job coordinating all the things that I needed for my 15 K service! that I needed for my 15 K service! More

TLDR: Do not purchase a vehicle here, and avoid Maxwell Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from your dealership in late June. There have been numerous issues with getting my vehicle registered, and the staff seem to lack accountability for their mistakes. I've reached out to several managers, but each one points to a different department as the one at fault, with no resolution. On several occasions I was told by the staff there to contact Bryson Rolls, the Finance Manager. I left several messages with no call back and even when going down to the dealership and told he would meet with me to try and resolve the issues, after waiting over an hour, I was told he was unavailable and that I really should have asked to speak to Steve Cargo, who was also unavailable. Most recently I asked to speak with Greg Kimball, General Manager and was told by Ben Beasley, Sales Consultant, that it was pointless to reach out to the General Manager because he is hardly there and if I emailed him, he would most likely not respond because he gets 30,000 emails a day and my email would probably never be seen. I’ve had to take time out of my day to travel to go to the dealership on multiple occasions to get answers. I am currently on my second set of paper plates which have expired and cannot be renewed due to incompetence by the dealership. They also keep using the sale staff as scapegoats for internal mistakes. Even Ben admitted he was blamed for issues not part of his job description. This by far the worst experience I’ve had buying a vehicle. I regret not reading the google reviews prior to coming in as a customer. I can tell you that the negative reviews are for the most part accurate. Additionally, I was charged for a tracking service that I never received access to, despite multiple requests for information for the past 3 months. I’ve requested a refund for services not provided but they are giving me the run around about this as well. I wouldn't recommend Maxwell dealerships based on my experience. More