Mazda Of Lodi - Service Center

I took the car to the dealership to have my cooling module fixed. My check engine light was also on and I had an issue with the car surging at 1/4 of a tank and below. I figured I'd get this looked at. module fixed. My check engine light was also on and I had an issue with the car surging at 1/4 of a tank and below. I figured I'd get this looked at. They explained it was one thing and recommended several things done. Since my car is 2007 with 80k miles, I figured it wouldn't hurt. I spent $1800 only to have the problem not resolved. I had to take it back 2 more times because the light continued to come on. The last came back on again after the 3rd repair and now they are saying it is another issue. Car still surges so it most likely was the fuel pump. Now after complaining and threatening to write reviews, all they can offer was to give me back $2700 I spent on useless repairs to put towards a new car from them. Car runs fine except when it is at 1/4 tank or less of gas. I figured the dealer could fix the engine light problem, but they didn't. Even the one time they agreed to give me a loaner and it was not there when I went to I had to take it back when there was one available. They also did not check the gas and marked down it had 1/4 of tank when it was on E. Luckily, there was a gas station next to it so I could put in a few dollars.. One issue after another and $2800 later and the light remains on with the same issue. THEY ARE INCOMPETENT. STAY AWAY AND GO TO YOUR LOCAL MECHANIC!!!!! Stay away from this place. They do not care about you or your wallet. The GM who made the offer of putting the $2700 towards a new car can't even give me a quote online without me coming in. Been there on multiple occasions only for additional stress.. Not really a feasible option for me when I still owe $7600 in the current car. More

The service department is a rip off. My 8 1/2 month pregnant wife took our CX-9 in for servicing in November, 2012, and although they promised us a loaner car when we made the appointment, there was no pregnant wife took our CX-9 in for servicing in November, 2012, and although they promised us a loaner car when we made the appointment, there was none available when she got there. So they said they had a deal with the local Enterprise where my wife could get a car there for no charge. She confirmed multiple times that there would be no charge. And yet a month later we got a charge from Enterprise. So she called the dealership and was told that shouldn't have happened and they would take care of it. They called us again a couple of days later and said Enterprise would credit us 1/2 the amount of the rental and that Mazda would send a check. A month later after getting no check from Mazda, she called again and was told that they would give us a credit on the account instead. She tried multiple times to talk to the Manager since that wasn't what was originally promised but never got a call back. Now they are saying that we don't even have a credit on the account, and that unless we have something in writing from them, "good luck" So our advice to you is get everything in writing, signed by the manager or don't believe a word you hear. More

Yovany heard me wishing my Sport CX-5 was a Touring and helped me make it come true!!! I left with my dream car. Thanks Yovany!!!! helped me make it come true!!! I left with my dream car. Thanks Yovany!!!! More

I called to schedule the service appointment and they set up the appointment but when I got there the next morning they were giving me a bad attitude. Got hostile. Said I was not allowed service and they cou up the appointment but when I got there the next morning they were giving me a bad attitude. Got hostile. Said I was not allowed service and they could not tell me why? I asked for a manager and he said he was not there and I asked for his name so I could call him and he only would give me his first name and no phone number. Just a bad experience. Would never go back there for any reason. They dont know how to treat or respect people. More

I have a 98 Mazda Protege and as much as I would love to buy a newer model car, it wouldn't make much sense as I live and park my car on the streets of NYC. My Protege actually is a great car but I've had buy a newer model car, it wouldn't make much sense as I live and park my car on the streets of NYC. My Protege actually is a great car but I've had some idling problems since Sept and I've taken my car to several mechanics including a mazda service in Queens. Nobody got even close to finding the problem. Lodi Mazda they fixed it. And Junior my mechanic his work ethic is outstanding. My car feels as good as brand new. Gas mileage was always good but now its even better. I can't tell you how pleased I am. And yes I will come back. More

Best Car Purchase Ever! as a first time buyer, The Best Car Purchase Ever! as a first time buyer, The sales person was knowledgable without being too persistant. made the entire experience very ccom Best Car Purchase Ever! as a first time buyer, The sales person was knowledgable without being too persistant. made the entire experience very ccomfortable and hassle free. The offers he provided where excellent and made alot of sence, great warranty and aditional protection (like the 5 years of tire and rim insurance for only 10 bucks additional a month) are a no brainer. deffenetly would recommend this particular dealership and sales person to any one i know interested in taking the leap into a new vehicle. the sales person literally worked his magic and was very flexible as well as reasonable in his offers. mind you, the only reason i came into the dealership was for a check engine light that had been bugging me for weeks on my 04 mazda 3 and possibly a new clicker. now im not that easily persuaded, but i was defenetly impressed with this sales person. he even hooked up my phone via bluetooth to the voice activated system in the car. all under an hour and a half. thank you omar proud owner of a 2012 mazda 3 More

My experience the Mazda dealership at Lodi was great. Rick and Lance were great. I will definitely recommend them to everyone. Great job! I love my car!! Rick and Lance were great. I will definitely recommend them to everyone. Great job! I love my car!! More

DON'T GO THERE !!!! Waste of time. GO STRAIGHT TO RAMSEY MAZDA. This is the worst dealer i ever went to ! Sales/service manager (Jeff) is the worst person to talk to about your car. I went there because thi MAZDA. This is the worst dealer i ever went to ! Sales/service manager (Jeff) is the worst person to talk to about your car. I went there because this dealer is most convenient for me. I was pretty sure that my oxygen sensor failed. I went there and advised that this may cause issue. After 3 hours I was called to the window and I was told that nothing is wrong with my car. I received $100 bill to pay which i refused and asked for test drive with somebody. The guy came and took me for a ride (he was on driver seat). OMG I was feeling that he is trying to make me an idiot... He never reached even 35 m/h and for any shaking/jerking I tried to point to him he was saying that is the way he drives(?) I asked to switch seats. Once I accelerated and pretty clearly showed him what I was talking about he agreed that something is wrong with my car. Came back to the dealer and went home. After couple of hours they called me and said that they changed oxygen sensor and car is ready for pick up (couple of hours before I told them about o2 sensor... I missed day at work because they don’t provide loan car...) Four days later, when my wife was going to work car stopped and oil leaked. She called for road assistance and they towed it away to Mazda of Lodi (unfortunately) I tried to call corporate to move my car to the other dealer but advised that I would have to pay for towing. I was trying to get some information from dealer about what failed in my car but only received info that they need to replace half of the engine. Even Jeff (manager) couldn't tell me what happened. I was trying to negotiate a loan car with Jeff but this guy is really difficult to work with. He is ignorant and makes you feel like you are nothing to him. One day he just walked away while I was still talking to him leaving me in the middle of the facility. Other time he was rude on the phone and telling me that I should take my car to some other dealer and pay towing fees. After about two weeks they called me to pick up my car. I came there around 7pm when service was closed. I signed warranty papers and received keys to my car. Once I got to my car I realized that its extremely dirty! Black stains on the light interior, black scratches on the door, oil stains on body, disgusting dust all over... Once I got a chance to drive the car I realized I have the same issue as before with o2 sensor. Got home called corporate and explained everything. Lady from cust service called Jeff and explained my concerns. He stated that HE took the car for a test drive and everything worked good (am I an idiot?) I gave up, next day I took it to the Ramsey Mazda. Left my car for couple of days and asked to check work done by Mazda of Lodi. After couple of days they called me back said that Oxygen sensor failed and they fixed couple of things Mazda of Lodi did wrong. Now my car finally runs the way it should. Thank you Ramsey Mazda! BTW I have 42000 miles on it so it's still under warranty... More

Went to this dealership after I had problems with the Ramsey dealership who would not fix my problem under warranty. The Ramsey dealership claimed that due to a minor accident the problem I had may be r Ramsey dealership who would not fix my problem under warranty. The Ramsey dealership claimed that due to a minor accident the problem I had may be related and therefore would not be covered. I took their suggestion and went to my mechanic who did the repair work from the accident and he stated that in no way was this problem related to the repair work he did. I went to the Lodi dealership where the car was purchased and explained the problem. Jeff at the dealership confirmed that the problem was not related to the accident and the car will be repaired under warranty. It is not the case that all Mazda dealerships are created equal and it was my error not to go to the Lodi dealership in the first place. To Ramsey Mazda's credit they suggested I go there in the beginning. More

I was yelled at and told that I could not be helped with turning in my end of Lease on a Saturday morning when there were no customers just a bunch of sales man in the showroom doing nothing !!! Giovanni, turning in my end of Lease on a Saturday morning when there were no customers just a bunch of sales man in the showroom doing nothing !!! Giovanni, said he would text Glen the owner to see if he would make an exception. He came up to me with his cell phone, put it in my face and showed me that the owner texted him back "NO!!! Tell her to leave and come back on Monday." I would never recommend this dealership to anyone please do not go. If the ownwer doesn't even care about his customers why would the sales people care! Also I want to add that I was seriously considering purchasing my vehicle but I was very upset that they wanted to charge me $999.99 to ground my vehicle and then they said I would be able to buy it out. I called Mazda American Credit and asked about the fee and I was told that there is no such fee! When I told the sales rep at Mazda of Lodi, He told me Mazda American Credit has nothing to do with them! This really made no sense to me. I didn't feel comfortable with the situation so thats why I didn't purchase my vehicle More